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JCPenney

4.2
(1584 reviews)

Business Details

1900 E Rio Salado Pkwy, Tempe, AZ
85281, United States
(480) 829-3555

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Tempe, AZ location nearby Guadalupe and Sun Lakes offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
1900 E Rio Salado Pkwy, Tempe, AZ
85281, United States

Hours

Monday11:00 AM - 8:00 PM
Tuesday11:00 AM - 8:00 PM
Wednesday11:00 AM - 8:00 PM
Thursday11:00 AM - 8:00 PM
Friday11:00 AM - 9:00 PM
Saturday11:00 AM - 9:00 PM
Sunday11:00 AM - 7:00 PM

Reviews

4.2
1,584 reviews
5 stars
887
4 stars
378
3 stars
177
2 stars
63
1 star
79
  • LE
    Leigh Eddy
    3 days ago
    5.0
    Best place for bras, I don't care what anyone says. ESPECIALLY when they go on sale!
  • CD
    Carla Douglas
    Apr 2, 2026
    2.0
    Nobody to help me. Waited in long check out line.
  • KC
    Karina Castro
    Mar 27, 2026
    1.0
    I am typically a fair and understanding customer, I have previously worked for JCP company and been in retail for almost 10 years. Today I had one of the worst customer care experiences in my whole life. In december i purchased a gold chain for a christmas gift, after 2 wears the chain broke, and i felt very secure knowing i purchased the protection plan. I dropped off my jewelry on Feb 4 and was told it would take 4-6 weeks, no big deal. Well over a month goes by (end of march) and I called JCP to check the status (i had to call 2 separate days because the first day i called 4 separate times and no one answered) , they say they have it and it was not able to be repaired, they lady over the phone tells me I am able to get a refund, and I would need my ID to confirm. So today I come to get my refund, the lady upfront calls a gentleman to come help me, who doesn’t seem to know to much about jewerly department, which i completely understood and respected. i waited patiently at the counter when a lady Johanna comes up to assist. Not once did her or the gentlemen ask me a question about the return, no ID, nothing. I was simply handed a giftcard, too which i said doesn’t the money go back to my card? No unfortunately this is how it is. I wasn’t notified of how this “pay out” works otherwise i wouldn’t have agreed. Coming from someone who quite literally started their retail career at JCP i am incredibly disappointed in the customer service i received. I personally do not complete any type of transactions without the customers 100% consent and understanding. Very disappointed, I couldn’t imagine treating one of my loyal customers like this. Needless to say I probably won’t be using that gift card anytime soon.
  • RM
    Reuben Mann
    Mar 22, 2026
    1.0
    This JCPenny does fake discounts. I saw a Samsonite bag marked as $800 but on sale for $300. Samsonite sells the same bag for $300 and it is on sale at Samsonite for $180. Be careful shopping here.
  • MM
    MJ McDonald
    Mar 20, 2026
    3.0
    Store does not open until 11 on weekdays! The most annoying thing is the staff parks right in front of the store . prime parking. Disrespectful.

Frequently Asked Questions About JCPenney

What types of products can I find at JCPenney in Tempe, AZ?

You can find kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products at JCPenney Tempe.

What are the store hours for JCPenney Tempe Marketplace?

The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 11:00 AM to 9:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.

Brand Certified Facts from JCPenney

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Certified April 05, 2026Yext Knowledge Graph
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