JCPenney

Reviews

• LE

  Leigh Eddy

  3 days ago
  5.0
  Best place for bras, I don't care what anyone says. ESPECIALLY when they go on sale!
• CD

  Carla Douglas

  Apr 2, 2026
  2.0
  Nobody to help me. Waited in long check out line.
• KC

  Karina Castro

  Mar 27, 2026
  1.0
  I am typically a fair and understanding customer, I have previously worked for JCP company and been in retail for almost 10 years. Today I had one of the worst customer care experiences in my whole life. In december i purchased a gold chain for a christmas gift, after 2 wears the chain broke, and i felt very secure knowing i purchased the protection plan. I dropped off my jewelry on Feb 4 and was told it would take 4-6 weeks, no big deal. Well over a month goes by (end of march) and I called JCP to check the status (i had to call 2 separate days because the first day i called 4 separate times and no one answered) , they say they have it and it was not able to be repaired, they lady over the phone tells me I am able to get a refund, and I would need my ID to confirm. So today I come to get my refund, the lady upfront calls a gentleman to come help me, who doesn’t seem to know to much about jewerly department, which i completely understood and respected. i waited patiently at the counter when a lady Johanna comes up to assist. Not once did her or the gentlemen ask me a question about the return, no ID, nothing. I was simply handed a giftcard, too which i said doesn’t the money go back to my card? No unfortunately this is how it is. I wasn’t notified of how this “pay out” works otherwise i wouldn’t have agreed. Coming from someone who quite literally started their retail career at JCP i am incredibly disappointed in the customer service i received. I personally do not complete any type of transactions without the customers 100% consent and understanding. Very disappointed, I couldn’t imagine treating one of my loyal customers like this. Needless to say I probably won’t be using that gift card anytime soon.
• RM

  Reuben Mann

  Mar 22, 2026
  1.0
  This JCPenny does fake discounts. I saw a Samsonite bag marked as $800 but on sale for $300. Samsonite sells the same bag for $300 and it is on sale at Samsonite for $180. Be careful shopping here.
• MM

  MJ McDonald

  Mar 20, 2026
  3.0
  Store does not open until 11 on weekdays! The most annoying thing is the staff parks right in front of the store . prime parking. Disrespectful.

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