Steve Madden

Reviews

• AG

  Analy Gean

  Aug 28, 2025
  1.0
  Walked in at 7:40 when the mall closes at 8, I knew that I was simply going to show my boyfriend a pair of shoes I wanted and walk out, we walked in and greeted the lady with curly hair and piercings and got completely ignored, she was hunched over rolling her eyes, she definitely heard us but was clearly upset. The entire 1 minute I was in there she sighed and rolled eyes very visibly. I understand and empathize with workers wanting to go home but I knew for a fact I wasn’t going to buy anything, or disturb the store/employees, I knew the store would be open still even long after I left, which it was. It was a quick in and out situation and was left feeling annoyed by her stank nasty attitude, close the store early if thats how you're going to act.
• RS

  Rhonda Show

  Apr 6, 2023
  5.0
  Always love the shoes
• BB

  Brii (Brii)

  Jul 9, 2022
  1.0
  As a lifelong fan of Steve Madden Shoes, the words I’m writing are a disappointment. 18 hours after purchasing $80 shoes that did not fit, the female clerk behind the desk, while not making eye contact, was snarky when we attempted to get a refund, claiming they were worn, and had rocks in the shoe, despite them having only been tried on initially in store, then at home, all the while another employee, or friend of theirs laid across the counter. Even when attempting to do an exchange for a larger size, she proceeded to be condescending, and rude, until finally saying that was an option and those particular shoes tend to run small. We planned on buying at least four pairs of mens dress shoes for our wedding, but will not at this location, and potentially through Steve Madden. The customer isn’t always right, but it not acceptable to treat someone without decency and respect.

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