JCPenney

4.2
1574 reviews
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Business Details

1900 E Rio Salado Pkwy, Tempe, AZ
85281, United States
(480) 829-3555
https://www.jcpenney.com/locations/az/tempe/clothing-stores-tempe-az-2902.html
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About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Tempe, AZ location nearby Guadalupe and Sun Lakes offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
1900 E Rio Salado Pkwy, Tempe, AZ
85281, United States

Hours

Reviews

4.2
1,574 reviews
5 stars
883
4 stars
377
3 stars
176
2 stars
62
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff members are praised for their helpfulness, others, particularly in the jewelry department, received complaints for rudeness and inefficiency.

Product Quality

Customers expressed dissatisfaction with the quality and style of women's clothing, describing them as unattractive and poorly made, while others appreciated the variety and quality of men's clothing.

Pricing and Value

Many customers highlighted good deals and affordable prices, especially during sales, although some felt that certain items were overpriced.

Store Experience

The store is generally described as clean and organized, but some customers found it difficult to locate staff for assistance, indicating a need for better staffing.
  • WM
    William Mullen
    Jan 4, 2026
    5.0
    good value,been coming here for 40 years!
  • DR
    DAN REINHART
    Jan 1, 2026
    1.0
    Went to exchange pants, returns are in clear back of store. Young lady behind counter was nice. Took a gift card and left. Obviously they don't want you to return anything.
  • SD
    Seth Duah
    Dec 24, 2025
    4.0
    Me and my wife had an amazing experience here, the portrait department was so nice took care of me and my wife, did an amazing job with our Christmas photos. They deserve a 5 star. However we had to pay for our photos at the salon department, and while we were paying the other cashier from the salon department was very rude and disrespectful. Other than that we had a great time
  • FB
    Freddie Baca
    Dec 13, 2025
    1.0
    Horrible customer service in jewelry department!
  • RN
    Rocio Navarrete
    Dec 11, 2025
    5.0
    precios accessible, encuentras para toda la familia aparte de buenos coupons y ofertas, ademas que todo el personal es muy amable,definitivamente volvere a comprar y recomendare a familiares y amigos😊
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Frequently Asked Questions About JCPenney

What types of products can I find at JCPenney in Tempe, AZ?

You can find kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products at JCPenney Tempe.

What are the store hours for JCPenney Tempe Marketplace?

The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 11:00 AM to 9:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.