Windsor

Reviews

• KK

  kerianne

  Nov 22, 2025
  1.0
  I came in today knowing exactly what I needed, but there was no one on the floor for me to ask. All of the employees were standing behind the cash counter talking. When I went to check out, the person checking me out did not say a word to me or even look at me. I said “hi,” but it went ignored. Her and her manager continued to talk about Black Friday, and both completely ignored my presence. Sad to see a manager setting that example to her employees.
• JM

  j m

  Oct 11, 2025
  1.0
  Went here yesterday, customer service is horrible. The cashier was so annoyed she didn’t even say hello or anything. She was just talking with her coworker (also rude). I usually love windsor back at home but this store made not purchase from this company again.
• LW

  Lucky W

  Aug 23, 2025
  1.0
  RUDE and POOR service!!!💔on 08/22 Friday When I went to return TWO2️⃣ clothing items, a young Black female sales associate almost lost one of the items I handed her. At first, she ONLY processed ONE1️⃣ item for return, and when I questioned why, she insisted I had ONLY given her one piece. I pointed out that there were clearly two empty transparent bags placed in front of her—if I had only returned one item, there would not have been two bags prepared. But her only response was, “I don’t know.”🤷‍♀️ I handed her two items, both in the original transparent bags. She took them out, placed one behind her on the table, and then insisted on processing a refund for only one item. When I questioned her, she denied receiving two and refused to check the table behind her. Only after I insisted did she finally find the second item and process the return. However, throughout the entire situation, she showed absolutely no apology or accountability for almost causing me to lose part of my refund. In addition, she questioned whether the item I was returning—despite having its original tag—had been worn. I was asked twice in an unreasonable manner, even after I explained that I had purchased two identical pieces and was only returning one. This lack of professionalism and responsibility is unacceptable, and I expect Windsor to take this matter seriously. Customers should not be treated with such carelessness, nor should they be put in a position where they must argue simply to receive a complete return.
• DD

  Delimama

  Jan 27, 2022
  5.0
  Was in town for a short visit and needed something special. So glad I came here! The friendly staff helped me find the perfect outfit! Thank u 💕

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