Business Details
About
Jewelry Store
At Shane Co., we’re Phoenix's friend & jeweler. Our four generations as a family business give us the expertise to help you with all your fine jewelry needs. See our incredible loose diamonds and colorful gemstones up close, then choose your favorite to design your dream engagement ring. We’re proud to offer a wide selection of pieces created by our in-house design team, from wedding bands to gifts for any occasion. Plus, our fine jewelry is protected by our free unmatched lifetime warranty.
Details
- DeliveryNot available
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.8
1,734 reviews
5 stars
1,556
4 stars
72
3 stars25
2 stars22
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient throughout the purchasing process.
Sales Tactics
Some customers expressed dissatisfaction with perceived upselling tactics and pressure to purchase additional services or products.
Product Quality
Customers frequently complimented the quality of the jewelry and the effectiveness of the lifetime warranty offered.
Personalized Experience
Several reviews highlighted the personalized service and attention to detail provided by staff, making customers feel valued.
Overall Satisfaction
The majority of reviews reflected a positive overall experience, with many customers expressing a desire to return for future purchases.
- PNParker NelsonNov 16, 20255.0Travis was amazing to work with today! Super helpful and made the experience great! Went in for a resize on my ring and for help with my wife’s wedding ring, he made it super simple! Thanks so much for having employees like him! Also he has some amazing rings!
- MRMatthew RingleNov 2, 20255.0We had a great experience at Shane Co. Amy was extremely helpful and knowledgeable. She made my girlfriend feel comfortable right away and helped her find the perfect ring. Jesse let us look through a large selection of different diamonds and explained the differences between them so we could find the one that was right for us. They are the best and we will definitely be shopping with them again
- SMShamira MOct 27, 20255.0Thank you to Kade for providing exceptional customer service. Something that is hard to find nowadays. He made sure that my husband’s beat up 16 year old wedding band got the right TLC to make it look new.
- SBScottie BaumgarteOct 27, 20255.0Always helpful. Fantastic customer service 👏 👏 👏 👏 👏 👏
- BSBrian SmithOct 26, 20255.0Had a problem with a ring we purchased a few months ago, Amy was unable to solve our problem initially and was directed to a Manager, Chad, who helped us by standing by his companys policies and reputation and credited us towards another Ring. Experience was very pleasant and highly recomend Shane Co to anyone worried about customer satisfaction.
Frequently Asked Questions About Shane Co.
What types of jewelry does Shane Co. offer?
Shane Co. offers engagement rings, wedding bands, diamonds, rubies, sapphires, pearls, rings, necklaces, earrings including stud earrings, bracelets, cufflinks, fashion rings, gifts, and men's jewelry.
Does Shane Co. provide any warranty on their jewelry?
Yes, Shane Co. offers a free unmatched lifetime warranty that protects all their fine jewelry.
What are the store hours for Shane Co. in Scottsdale, AZ?
Shane Co. is open Monday to Wednesday from 10:00 AM to 7:00 PM, Thursday and Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Does Shane Co. offer in-store pickup services?
Yes, Shane Co. provides in-store pickup services for their customers.
What payment options are accepted at Shane Co.?
Shane Co. accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, Financing, Klarna, Mastercard, PayPal, Samsung Pay, and Visa.
Is Shane Co. open on major holidays?
Shane Co. is closed on holidays such as November 27, 2025, December 25, 2025, and January 1, 2026, but has special hours on some dates like December 13-24, 2025.
How can I contact Shane Co. for inquiries?
You can contact Shane Co. by phone at +1 480-348-5700 or via email at social@shaneco.com.
What nearby restaurants can I visit before or after shopping at Shane Co.?
Nearby restaurants include Pie Five Pizza Co., Domino's Pizza, Sauce Pizza & Wine, CAVA, MAD Greens, Zoës Kitchen, and Leghorns Tacos Tequila And Wings, perfect for dining before or after your visit.
Are there any nearby fitness or active lifestyle places near Shane Co.?
Yes, Ohm Fitness is a nearby gym where customers can work out, complementing their visit to Shane Co.
Which financial services are located near Shane Co. to assist customers with financing needs?
Nearby financial service providers include First State Mortgage, Credit Union West, The Northern Trust Company, Oppenheimer & Co. Inc., Wells Fargo Home Mortgage, and Wells Fargo.