Louis Vuitton Scottsdale

Reviews

• DF

  Dorothy Fetter

  4 days ago
  5.0
  My very first visit to Louis Vuitton — and I couldn’t have asked for a better experience thanks to Maureen at the Scottsdale location. From the moment we started, she was incredibly kind, patient, and welcoming. She took the time to ask what I was looking for, offered thoughtful recommendations, and never once made me feel rushed, even though the store was extremely busy right after Christmas. I tried on different pieces, took my time in the mirror, and Maureen was nothing but warm and encouraging throughout the whole process. When a few items I wanted weren’t in stock, she immediately helped me order them with shipping to my home and made sure everything was handled smoothly. She truly made my first luxury purchase feel special, comfortable, and memorable. If you’re visiting the Scottsdale store, ask for Maureen — she’s wonderful
• RV

  Randy Vollink

  Jan 3, 2026
  1.0
  So dissapointed in this store. I had to wait out front for 15 minutes then after entering the store another 15-20 minutes. I asked the lady at the front and she said there was two more people in front of me. However the lady who was right in front of me in line out front was already being served. I knew exactly what I wanted but because of the terrible service I received or the lack thereof I won’t be back. You might remember me. I was the one carrying the huge amount of Gucci bags. Come to think of it maybe that’s why I was treated so bad. Anyways thought I’d let corporate know
• AF

  Amy Franklin

  Jan 2, 2026
  1.0
  Absolute worst customer service at this store. 45 minute wait outside the store, 25 minute wait inside the store. Zero appointments available for the entire month of January! Give me a break. My husband had to wait 50 minutes in line to pick up an order than was ordered online and shipped to store. Was literally ready for pick up and took less than 5 minutes once inside. Went there with the intention of purchasing today but I’m never waiting in that line.
• BK

  Brian Keller

  Dec 23, 2025
  1.0
  The store says it’s open until 9 PM, When we arrived at 8:02 PM, we were denied entry. They have an amateur bouncer working the door who has zero customer service skills. When asked if they were open until 9 PM he said, "yes, we are open until 9 but not one more person will be allowed in, especially not the four of you (myself, my wife, and our two young children)." We were there specifically to purchase a handbag. If there’s an entry cutoff time, it needs to be clearly communicated. If LV offers a class in customer service, you all need a refresher class. Very disappointing experience for a luxury brand. Do better, LV Scottsdale.
• KC

  Kera Crutchfield

  Dec 22, 2025
  5.0
  I had a wonderful experience at Louis Vuitton Scottsdale thanks to Sean. He was incredibly kind, well mannered, and knowledgeable, and took the time to show me a variety of options without ever making the visit feel rushed, even though the store was very busy. Sean made the experience feel personal and effortless. He was attentive, eloquently spoken, and truly well versed in the brand, which made shopping enjoyable and comfortable. His professionalism and warmth stood out, and I really appreciated how focused and helpful he was throughout the entire visit. Highly recommend asking for Sean if you’re looking for an elevated and seamless shopping experience.

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