Cartier

Reviews

• CA

  Cindy Arellano

  Feb 15, 2026
  5.0
  Best experience thank you Michael for helping me pick out the perfect piece.
• RT

  Ryan Tharpe

  Jan 16, 2026
  2.0
  Katherine took care of us for our rings and helped us choose sizes. We had some concerns about the tightness of the rings but she assured us they were correctly sized. About a month after our wedding - my ring was a bit too tight, even in photos you can see the size is incorrect. I called in and was told they’d take care of us, little did I know that meant spending 35% of the cost of the ring to have it resized. Bummer to not really have any service or other option to get the issue resolved, and the service vibe was very confusing. I’m apprehensive to purchase anything else from Cartier after this experience.
• MM

  Mason

  Jan 10, 2026
  1.0
  * Please Read* 1/11/26 I think the length is there response is telling enough. 1/26/26 not even an attempt for contact to make it right. I purchased a white gold love ring in NYC on Jan 2nd. After purchasing and wearing it out of the store I realized it was not that I was looking for, so back in the box it went. Getting back to Scottsdale I made an appointment at the store to make a return with plans to purchase a santos later on, I was immediately told a refund is not possible due to a hairline scratch. Refund or exchange DENIED.. knowing now that now. If you are not sure about your new piece DO NOT purchase it or if you do don’t look at it as it may scratch and you will be unhappy with your purchase that you don’t love and out your hard earned money. Not sure if I will spend anymore money at Cartier now knowing they are not on there customers side. -Mason Blaser
• LR

  Lori Rock

  Dec 15, 2025
  1.0
  Service was awkward with poor execution. Relationship building is key when dealing with luxury high-end clients and it’s Not extended at this Cartier - inside of a mall.
• RH

  rahul hegde

  Dec 10, 2025
  1.0
  I had a terrible experience at this outlet, and I’m honestly shocked at how we were treated. My wife and I went to buy our anniversary love bands, and we had a scheduled appointment. Yet when we arrived, the manager couldn’t even figure out who was supposed to assist us. It was completely unprofessional and embarrassing. The moment we walked in, 2–3 guards and staff members kept staring at us like we were doing something wrong. It genuinely felt like we were being watched as if we didn’t belong there — or worse, as if we were thieves. That alone made us extremely uncomfortable. When we finally started looking at rings, the staff member helping us acted like she was being forced to do her job. No smile, no courtesy, no effort. I asked a simple question about 18k vs 22k gold, and she responded with irritation, as if showing us anything was a burden. Overall, the vibe we got was clear: they didn’t want us there. They treated us like we were just window-shopping or couldn’t afford anything. It genuinely felt discriminatory — borderline racist, to be honest. We left feeling disrespected and unwelcome. This is NOT how a luxury brand should treat customers. Absolutely unacceptable.

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