ALO

Reviews

• NM

  N Matson

  Dec 31, 2025
  5.0
  Shoutout the employees at this store that closed on Christmas Eve. Especially the gay guy, he literally pulled so much stuff for me to try on despite me not knowing what I would like. He was sooo helpful and I never write reviews but he the goat and I wanna make sure he knows it‼️
• CC

  C

  Dec 20, 2025
  1.0
  This location is not it. Fashion square are NO friendly. The blondes asking for drama in this store you walk-in they just stare at you and go to other people or walk elsewhere. I was going to call them out but I think they need to reflect on their own actions and realize themselves. But anyways the employees are loud the two greets the gay guy and black hair girl were loud and laughing in Fashion square the employees are all separated and working. I came in the second time the same day cause i forgot to get leggings and as always no greeting from the blondes I walk pass by one she just rolled her eyes. Grow up people… stop carrying negativity.
• CD

  Corsa DeCenzo

  Nov 24, 2025
  1.0
  $38 for a single pair of socks or $78 for a beanie is actually just robbery. I’m frankly disappointed they feel that they can swindle their loyal customers with insane prices. I went today for the 30% off sale and I didn’t even buy anything because even with 30% off it’s still too expensive!
• JP

  Jillian Peterson

  Nov 21, 2025
  1.0
  If I could give zero stars I would. I was there today for an online pick up order. So many employees working, but not a single one acknowledges you, and if you go up to them asking for help, they’ll look at you like you’re inconveniencing them and taking up space.
• BF

  Breanna Fierro

  Nov 21, 2025
  1.0
  I consider myself a frequent Alo customer, so this review is extremely disappointing to write. I stopped by the Scottsdale location on Saturday, 11/15, originally to purchase a gift. While browsing, I saw there was a 30% off storewide promotion, so I decided to treat myself to an Alo sweatpant set with the matching crewneck. I found the sweatpants in the color I wanted but couldn’t locate the matching top. I asked an associate named Taylor for help, and she immediately told me they were out of that color. She did not offer to look for it, check the back, or even try to help. Her tone felt very dismissive, so I just said I would order the crewneck online. When the online order arrived, it was the wrong color. On 11/18, I called the store and spoke with another associate. As I explained what I needed, she told me, “Oh, we actually have that item in store.” I asked her to please check that it was the correct color because Taylor had told me they were sold out. She came back and said they actually had 13 in stock, and she didn’t understand why I was told otherwise. At this point I was frustrated, but I let her know I’d come in on Thursday, 11/20, since I also work in the mall. When I came in to do a simple exchange for the correct color, I explained the situation to the associate at the register. She told me they could do the exchange but would not honor the original 30% off, unless I exchanged it for the same exact crewneck in a different size which made no sense because the entire issue started with me being given the wrong color. I asked to speak to a manager. The manager, Sal, came over, and the interaction was honestly one of the most disrespectful experiences I’ve had in retail. As I tried to calmly explain the situation, he cut me off with, “Hey babe, are you OK? It seems like you’re going to cry and if you are, I can’t help you.” I was sick that day, but certainly not crying, and his comment was belittling and humiliating. I’ve never been spoken to that way by a manager before, especially when I was just trying to fix a mistake made on their end. After going back and forth, he finally agreed to honor the price, which I appreciated, though it didn’t feel like I should have had to fight for it. When the associate went to grab the correct crewneck in a size Small, she came back and told me they were actually out of that size after telling me they had some in the back. At that point, I just said I’d take whatever they had because I wanted to leave as quickly as possible. The entire interaction left me embarrassed, frustrated, and extremely disappointed. I’ve always loved Alo and had great experiences before, but this visit was incredibly negative. Between the lack of help, the misinformation, the refusal to honor the original discount despite the store’s mistake, and the disrespectful behavior from the manager, I walked out feeling completely discouraged from shopping at this location again. Alo is known for premium products and premium service but this experience was far from it. I truly hope the Scottsdale store takes this feedback seriously.

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