Nordstrom Rack The Shops At Town and Country

4.2
1273 reviews

About

Clothing StoreOutlet StoreDepartment StoreShoe StoreCosmetics StoreWomen's Clothing StoreMen's Clothing StoreChildren's Clothing StoreBaby Clothing Store
Nordstrom Rack, the off-price division of Nordstrom, Inc., serves up fashion at a fraction for the whole family and your home—and has for 40 years. Find the best brands and top trends (many straight from our Nordstrom stores), all up to 70% off! We’re your style-deal destination—whether you shop any of our 200+ stores or online.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Nordstrom Rack The Shops At Town and Country
2073 East Camelback Road, Phoenix, AZ
85016, United States

Hours

Reviews

4.2
1,272 reviews
5 stars
724
4 stars
301
3 stars
149
2 stars
31
1 star
67

What are people saying?

AI-generated from recent customer reviews

Store Quality

Customers appreciate the store's cleanliness, organization, and variety of merchandise.

Customer Service

Mixed reviews on customer service; some praise helpful staff while others report rude or unprofessional behavior.

Product Selection

The selection is often noted as large, but some customers find it limited in specific sizes or categories.

Pricing

Many customers find the prices reasonable for the quality, though some feel certain items are overpriced.

Checkout Experience

Long checkout lines and issues with returns have been highlighted as areas needing improvement.
  • NW
    Nick Witherill
    Nov 1, 2025
    1.0
    If I was allowed to write a 0 star review, this is the one time I would do it. My gift card was fraudulently used by a random woman in California (which was shown to me by the manager working there) who had used 15 different gift cards for a total of $681. Nothing was able to be taken care of on the spot which is somewhat understandable, but days later my claim was denied. I was in absolute shock upon receiving this email. So because your system isn’t able to prevent fraudulent theft of your gift cards I am left without my gift card funds? I’ve been shopping at Nordstrom since I was in high school 20+ years ago and I have always like Nordstrom Rack and Last Chance, but I mean this when I say this, I will never go there ever again or any of my family until this is resolved.
  • DM
    Diana Montalvo
    Oct 18, 2025
    5.0
    Great quality and huge selection. The store is nicely organized and clean.
  • MM
    Melissa
    Oct 2, 2025
    1.0
    The customer service at this location is horrible. Lines are long and the cashiers are more interested in talking to each other. I waited too long for an online pickup. I worked in retail for a couple of years and this is not how to treat customers.
  • NH
    Nick H
    Sep 19, 2025
    5.0
    I love Nordstrom Rack.
  • BC
    Brian Currie
    Jul 29, 2025
    1.0
    When shopping at this location, I checked out with Traci. She asked if I had a phone number on file and I said no, but she asked if I wanted to set one up and she was pretty persuasive so I caved. After taking some preliminary information I figured was normal she then asked for my driver’s license which I thought was odd. She offhandedly mentioned a credit card at which point I pulled the plug on the whole thing. Now, something didn’t sit right with me about the situation so I called Nordstrom card services. It turns out she signed me up for a rewards account *and additionally* attempted to sign me up for a credit card without my consent. Everyone I spoke to on the phone with Nordstrom was pretty flabbergasted. I’m considering my options at this point but this was clearly a scam.

Frequently Asked Questions About Nordstrom Rack The Shops At Town and Country

What type of products can I find at Nordstrom Rack The Shops At Town and Country?

You can find fashion for the whole family and your home including clothing, shoes, handbags, beauty products, and home goods from top brands, often at discounts up to 70% off.

What are the store hours for Nordstrom Rack at The Shops At Town and Country?

The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM, with special holiday hours on certain dates.