Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Phoenix, AZ location nearby Scottsdale and Tempe offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
1,310 reviews
5 stars
744
4 stars
324
3 stars
129
2 stars
46
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, with specific mentions of individual employees providing excellent service.
Store Condition
Feedback indicated that the store appears outdated and in need of renovation, with some areas described as dirty or poorly maintained.
Product Selection
Customers expressed mixed feelings about the product selection, noting a good variety but also mentioning issues with stock levels and availability of sizes.
Shopping Experience
While some shoppers enjoyed their experience, others reported difficulties such as loud music and long wait times at checkout.
Value for Money
Overall, customers appreciated the good prices and sales available, although some noted discrepancies between in-store and online pricing.
- NANikolay AndrianovNov 16, 20255.0Alot of things
- RLRoxy LBNov 16, 20255.0There is a reason this store is still around! Great service, value, and products! Had a great photo shoot too at the photography studio! Needed business headshots done and Amber did an amazing job! The customer service from Devyn and Barry was also first rate! They were patient and super friendly and extremely professional!
- MQMaria QuezadaOct 28, 20255.0I was at the PV mall store and was having trouble finding my card (jcpenny) and Cruz from the mens area really went out of his way to help me out and gave me a wonderful coupon discount very kind and helpful
- DLDiana LopezSep 28, 20253.0I would rate the store 5 because the store looks good all the time and some associate are so friendly and has very nice smiling welcoming face except one associate I think is new. She is checking me out in the register I forgot some of my information and her face looks so irritated. I do not remember her name but it starts with J and it has n. I couldn't see very well. White female. In women. I hope she replaced her with the other nice people.
- PDPhat DongSep 24, 20251.0Absolutely disgusting place that just needs to be torn down. The store looks like it hasn’t been remodeled since the 70’s with old faded and chipped paint. Graffiti on the walls of the men’s restroom as well. Not nearly as good as the Ahwautukee, Tempe, or Arrowhead stores.
Frequently Asked Questions About JCPenney
What kinds of products does JCPenney in Phoenix offer?
JCPenney in Phoenix offers a wide range of products including apparel for kids, men, and women, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the operating hours for JCPenney in Phoenix?
JCPenney in Phoenix is open Monday through Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney in Phoenix provide curbside pickup and in-store shopping options?
Yes, JCPenney Phoenix offers both curbside pickup and in-store shopping.
What payment options are accepted at JCPenney in Phoenix?
JCPenney accepts American Express, Discover, Mastercard, Visa, and checks as payment methods.
Is the JCPenney location in Phoenix wheelchair accessible?
Yes, the Phoenix JCPenney store has a wheelchair accessible entrance and public restrooms.
Where is JCPenney in Phoenix located?
JCPenney is located at 4510 E Cactus Rd inside Paradise Valley Mall, Phoenix, AZ 85032.
What nearby places can I visit when shopping at JCPenney in Paradise Valley Mall?
Nearby places include Instyle Salon, Sephora inside JCPenney, Ruby's Diner, MasterCuts, Build-A-Bear Workshop, and Starbucks, offering beauty, dining, and retail experiences close to JCPenney.
Can I grab a coffee near the JCPenney store in Phoenix?
Yes, you can visit nearby coffee shops such as Starbucks and Dutch Bros Coffee, both located close to JCPenney for a convenient coffee break.
Are there hair and beauty salons near JCPenney in Paradise Valley Mall?
Yes, nearby salons include Instyle Salon, MasterCuts, Regis Salon, and Splendid Nail Spa, ideal for beauty and hair services before or after your shopping visit.
What should I know about the JCPenney app for shopping?
The JCPenney app allows you to browse and order retail products conveniently. It includes shopping coupons and supports features like free shipping and curbside pickup.