Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Phoenix, AZ location nearby Scottsdale and Tempe offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
1,317 reviews
5 stars
747
4 stars
326
3 stars
129
2 stars
47
1 star
68
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting specific employees for their excellent service.
Store Condition
Feedback indicated that the store appears outdated and in need of renovation, with some areas described as dirty or poorly maintained.
Product Selection
Customers expressed mixed feelings about the product selection, with some finding it lacking in variety and sizes, particularly in the men's department.
Salon Experience
The salon received high marks for service quality, with several customers praising their haircuts and treatments.
Shopping Experience
While some enjoyed their shopping experience, others noted difficulties in finding staff and navigating the store.
- CACatherine AllenDec 21, 20255.0My favorite retail always and forever
- RURosalind UdvarhelyiDec 20, 20252.0Two things. This Buy 1 get 2 FREE sign is on 3 different candle displays and is not being honored at the register, where they charge $26 for each candle. And, you can't maneuver a wheelchair amongst many of the displays. I'd give the store 1 star but it's the holidays and I didn't hate it, I'm just disappointed.
- RARosalind AposhianDec 20, 20255.0The Salon gets a 5. Gavin is awesome. The store gets a separate review.
- ADAna :DDec 6, 20254.0Customer servuce was great! Crystal in jewelry was truly kind. Staff working put in all effort to help the customer.
- SCS CNov 26, 20251.0I bought a sport coat, but the item was tight in the arms. When I went to purchase it, the representative couldn’t get my debit card to work on one machine, so he ran it on another machine to load a gift card instead. That worked, and he then used the gift card to complete the transaction. This is where the problem started — when I returned the item, they said they couldn’t refund the money back to my debit card because the payment was processed as a gift card due to their system issues. I paid with my debit card and, because their system failed, I ended up stuck with a gift card instead of getting my money back. Overall, not a great experience.~~~
Frequently Asked Questions About JCPenney
What kinds of products does JCPenney in Phoenix offer?
JCPenney in Phoenix offers a wide range of products including apparel for kids, men, and women, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the operating hours for JCPenney in Phoenix?
JCPenney in Phoenix is open Monday through Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney in Phoenix provide curbside pickup and in-store shopping options?
Yes, JCPenney Phoenix offers both curbside pickup and in-store shopping.
What payment options are accepted at JCPenney in Phoenix?
JCPenney accepts American Express, Discover, Mastercard, Visa, and checks as payment methods.
Is the JCPenney location in Phoenix wheelchair accessible?
Yes, the Phoenix JCPenney store has a wheelchair accessible entrance and public restrooms.
Where is JCPenney in Phoenix located?
JCPenney is located at 4510 E Cactus Rd inside Paradise Valley Mall, Phoenix, AZ 85032.
What nearby places can I visit when shopping at JCPenney in Paradise Valley Mall?
Nearby places include Instyle Salon, Sephora inside JCPenney, Ruby's Diner, MasterCuts, Build-A-Bear Workshop, and Starbucks, offering beauty, dining, and retail experiences close to JCPenney.
Can I grab a coffee near the JCPenney store in Phoenix?
Yes, you can visit nearby coffee shops such as Starbucks and Dutch Bros Coffee, both located close to JCPenney for a convenient coffee break.
Are there hair and beauty salons near JCPenney in Paradise Valley Mall?
Yes, nearby salons include Instyle Salon, MasterCuts, Regis Salon, and Splendid Nail Spa, ideal for beauty and hair services before or after your shopping visit.
What should I know about the JCPenney app for shopping?
The JCPenney app allows you to browse and order retail products conveniently. It includes shopping coupons and supports features like free shipping and curbside pickup.