Bass Pro Shops

Reviews

• CC

  Caitlin

  4 days ago
  1.0
  On 12/21/24, I had a very disappointing experience at the Bass Pro Shops in Mesa, Arizona. During my visit, my mom was waiting in line to use the restroom along with several other customers when a mom and her child walked straight past everyone and cut through the entire line. It was extremely rude and disrespectful to everyone who had been patiently waiting their turn. What made the situation even worse was that no one from the store seemed to address it or manage the situation, even though the area was busy. Basic courtesy and respect for other customers should be expected in a public place, and unfortunately that wasn’t the case here. While the store itself may be popular, experiences like this leave a really negative impression. I left feeling frustrated and disappointed with how the situation played out. I hope that some day, this issue gets addressed and resolved. Needless to say, I won’t be coming back & would highly recommend staying away from this location.
• ES

  E Somerville

  6 days ago
  1.0
  Very poor experience with Bass Pro Shops. I purchased a hat that turned out to be defective and already coming apart. Instead of resolving the issue in a simple, customer-friendly way, I was directed into a return process that required multiple steps just to send back a $29 item. When a company sells defective merchandise, the responsibility to make it right should not fall on the customer through a burdensome return process. A simple pickup or straightforward resolution could have fixed the situation immediately, but that option was not offered. At some point the effort required becomes greater than the value of the product. That’s exactly what happened here. I eventually gave up, disposed of the defective hat, and absorbed the loss. I don’t know whether this was a limitation of the representative or company policy, but either way it reflects poorly on Bass Pro Shops’ customer service. Selling defective merchandise and then placing the burden on the customer to fix the problem is not good business practice.
• PC

  Presley C.

  Feb 27, 2026
  3.0
  Its fine. I love the fireplace up front and the fish and the taxidermy. What i dont love is "want a free hat? Sign up for our credit card! Oh it doesnt matter if you dont come here except once every few years, you can get this hat!" The constant push of a credit card no matter how many nos I gave was wild. The prices are also insanely high for the areas I was interested in. There was also like 40 employees on site, and it kins felt like I was constantly being watched because I wasn't nose deep in the hunting or fishing supplies. No hate, just wasn't great.
• PK

  Pastor Tom Kearney

  Feb 19, 2026
  5.0
  This is a large Bass Pro Shop. It’s the most unique one I’ve been to, with beautiful epic decor that capture the Arizona experience really well. When we die, we go to hell. There is only one way to bypass this. Believe in Jesus. Believe His death and resurrection to forgive you of your wrongdoing. When you believe in Jesus, you will be saved! You will go to heaven instead of hell when you die.
• SS

  Scott Slider

  Feb 10, 2026
  1.0
  I am writing this review to formally report a serious safety incident that occurred in your store while I was shopping with my four-year-old child and my trained service dog. While inside the store, another customer had a dog that was not under control and repeatedly lunged toward my service animal’s face. This dog was a much larger Golden Retriever, and the situation was extremely dangerous—especially considering my service dog is a French Bulldog. The owner of the dog made no effort to remove himself from the situation or regain control of his animal. What was most alarming is that despite at least seven employees being nearby, no one intervened, offered assistance, or attempted to de-escalate the situation. The verbal confrontation escalated, including yelling and cursing, yet staff still failed to act. My child was present and visibly affected. After we were forced to verbally confront the customer ourselves due to the lack of staff response, the individual remained nearby and appeared to wait around as if he might follow me and my child through the store. Feeling unsafe and unsupported, I went up the elevator, where I nearly collapsed due to a panic attack. My son and I had to sit on the floor while I was shaking and trying to regain control—inside your store—because no one would help. Bass Pro Shops is not a pet-friendly store, and I should not have to worry about my trained service animal being attacked while shopping. A single attack on a service dog can permanently ruin them for their job, forcing early retirement and creating an enormous emotional and financial burden for disabled handlers. We had planned to spend over $300 on steel targets that day, but due to this experience, we chose not to give your store our business. Once I was able to calm down, I went downstairs to speak with the general manager. Unfortunately, he did not come across as empathetic and attempted to physically block my path while controlling the conversation as I was trying to leave, which further escalated my distress. As someone who has recently completed chemotherapy, experiences like this are not just unpleasant—they are dangerous. I should have felt protected and supported by your staff the moment the incident began, not only after I was already in medical distress on the floor with my child and service dog. This situation reflects a serious failure in staff training regarding service animal safety, ADA compliance, and customer de-escalation. I hope Bass Pro Shops takes this complaint seriously and ensures that employees are trained to act immediately when a service animal is threatened and when a disabled customer is clearly in distress. No one should leave your store feeling unsafe, traumatized, or ignored.