Bass Pro Shops

Reviews

• LK

  Laura Kent

  3 days ago
  5.0
  Great experience! So much to look at while shopping. Beautiful fish tank and water feature inside. Check out was limited and slow.
• CS

  Carol Sanchez

  Mar 23, 2026
  1.0
  Early Saturday afternoon, not one associate to help in the shoe dept...everyone had a different excuse. One CS guy with the radio told me to go to the front desk(elevator out of order)to request a manager. Really? Follow up: We ordered work boots on line...they did not fit..tried to return then, however since I used PayPal all they would give me was a 221.00 store credit. The manager was very rude. He had no other solutions ( i dont think he knew of anything other solution). I called Bass pro shop customer service they sent me a return label, easy peasy problem solved Andrew. And they gave is a 10.00 credit. I think Andrew needs some customer service training
• AC

  Aylin Campos

  Mar 22, 2026
  5.0
  Super cool place!! Have a great variety of things and great service. Me and my boyfriend were looking for a shirt and didn’t have his size. Thankfully, Elena helped us and checked in the back and brought back the correct size. Shout out to Elena she was very sweet :). Over all great experience!
• CC

  Caity

  Mar 14, 2026
  1.0
  On 12/21/24, I had a very disappointing experience at the Bass Pro Shops in Mesa, Arizona. During my visit, my mom was waiting in line to use the restroom along with several other customers when a mom and her child walked straight past everyone and cut through the entire line. It was extremely rude and disrespectful to everyone who had been patiently waiting their turn. What made the situation even worse was that no one from the store seemed to address it or manage the situation, even though the area was busy. Basic courtesy and respect for other customers should be expected in a public place, and unfortunately that wasn’t the case here. While the store itself may be popular, experiences like this leave a really negative impression. I left feeling frustrated and disappointed with how the situation played out. I hope that some day, this issue gets addressed and resolved. Needless to say, I won’t be coming back & would highly recommend staying away from this location.
• ES

  E Somerville

  Mar 12, 2026
  1.0
  Very poor experience with Bass Pro Shops. I purchased a hat that turned out to be defective and already coming apart. Instead of resolving the issue in a simple, customer-friendly way, I was directed into a return process that required multiple steps just to send back a $29 item. When a company sells defective merchandise, the responsibility to make it right should not fall on the customer through a burdensome return process. A simple pickup or straightforward resolution could have fixed the situation immediately, but that option was not offered. At some point the effort required becomes greater than the value of the product. That’s exactly what happened here. I eventually gave up, disposed of the defective hat, and absorbed the loss. I don’t know whether this was a limitation of the representative or company policy, but either way it reflects poorly on Bass Pro Shops’ customer service. Selling defective merchandise and then placing the burden on the customer to fix the problem is not good business practice.