Aerie

Reviews

• MS

  Monica Steinberger

  Nov 5, 2025
  1.0
  Warning if you purchase items from this store check everything. I purchased $389 worth of merchandise and got them home and took off the tags went to wear the new pj pants and there was a hole. I try to exchange them with the receipt and because I removed the tag they wouldn’t exchange them. I will never buy from Aerie again. You just lost a loyal customer.
• MV

  Miguel Vasquez

  Jul 25, 2025
  1.0
  Horrible customer service. I made a purchase at 8pm, 1 hour before the mall closes. The sign on the biker shorts said “buy one get one free” I show up to the register to make the purchase only for the cashier to tell me that sale is not applicable. Again it is 8PM, so that means that sign has been up ALL DAY and no employee bothered to update it. I believe the employees should have honored the promotion that is being displayed Instead of saying “yes I know what the sign says, but there is nothing I can do”, When they have been promoting that sale all day. My recommendation is better training, doing right by the customer, display the RIGHT sales, especially when it is your fault for displaying a wrong promotion “ALL DAY” FALSE ADVERTISEMENT. I HOPE THE MANAGER ADDRESSES THIS WITH THEIR EMPLOYEES @tangeroutlets westgate location
• HD

  hallie daisy

  Jul 5, 2025
  1.0
  This store has a sign that advertises “2 bras for $15 “ but 2 bras rang up as $49.14!!!??! -Please don’t advertise a special as “2 for $15” when it’s really * 2 for $45!!!!??? When I asked the cashier if they were 2 for $15 she said yes they were in fact 2 for $15… I couldn’t even remember what her explanation was because nothing about it was 2 bras for $15 dollars.
• AB

  Aly B

  Jun 28, 2025
  5.0
  I came in a few months ago and the staff was sooo amazing! The environment the staff created was very welcoming and is the reason I did all my shopping there(and AE). Everything was very organized and the staff were so helpful with helping me find the right sizes!
• BB

  Bruce

  May 27, 2025
  1.0
  I wouldn’t recommend this store. My daughter bought a swimsuit and took it home to try on. Unfortunately, the price tag wasn’t attached securely and fell off while trying it on. The suit didn’t fit, so she went back to return it about an hour and a half later. Despite all the other original tags still being intact—and us showing the loose price tag—they refused the return, citing their policy. It was clear the tag hadn’t been ripped off, just poorly attached. Their unwillingness to consider the situation or provide any flexibility was frustrating. Poor customer service and a disappointing experience overall.

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