Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Flagstaff, AZ location nearby Parks and Angell offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
700 reviews
5 stars
344
4 stars
177
3 stars
104
2 stars
35
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while some customers praised individual employees for their helpfulness and friendliness, others reported rude or disrespectful treatment from management and associates.
Product Availability
Customers noted a lack of selection in various departments, including shoes and toddler clothing, with some expressing disappointment over items being out of stock.
Store Condition
Several reviews mentioned the store's dated appearance and cleanliness issues, with some describing it as worn down and in need of maintenance.
Pricing and Sales
Many customers appreciated the good deals and sales available, feeling they received value for their purchases, although some found prices to be high.
Return and Warranty Issues
There were multiple complaints regarding difficulties with returns and warranty claims, leading to frustration among customers.
- BMBradley MorganNov 7, 20254.0Who knew. JC Penny still Rocks their competition with boys, girls, men's, women's, winter/spring/summer/ fall relevant clothing selections . Gj. Enjoy.
- WWwarnutztheloserTVOct 24, 20255.0Staff is amazing shoutout to the supervisor great guy forgot his name
- MSmrunmay sahasrabudheOct 15, 20251.0If I could give less than one star I absolutely would not only for the incredibly disrespectful staff on duty but the fact that I was denied a return of 257$ for barely visible micro scratches that they needed to get a magnifying glass to even see
- MSMaryellen SotoOct 14, 20255.0Highly recommend Paige Smith at the hair salon . She did awesome on my hair. Very friendly 🤗
- HPHarper PeacockOct 11, 20251.0I wish I could give this establishment zero stars due to the appalling treatment I received from the manager, a jewelry associate, and a so-called jewelry "expert." I spent $260 on what I believed to be a valuable piece of jewelry, only to discover the same ring was available at Walmart for a mere $117, complete with a warranty. The piece I purchased has virtually no blemishes, and yet I was faced with the absurdity of needing a magnifying glass to inspect micro scratches. This experience was not only frustrating but also deeply disrespectful.
Frequently Asked Questions About JCPenney
What are the main product categories available at JCPenney in Flagstaff, AZ?
JCPenney offers a wide range of products including apparel for men, women, and children, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the operating hours of the JCPenney store in Flagstaff Mall?
The store is open Monday through Thursday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does JCPenney in Flagstaff offer in-store shopping and curbside pickup?
Yes, this JCPenney location provides in-store shopping, curbside pickup, and in-store pickup options.
What payment methods are accepted at JCPenney in Flagstaff?
JCPenney accepts American Express, Discover, Mastercard, Visa, and payment by check or debit card.
Is JCPenney in Flagstaff accessible for customers with disabilities?
Yes, the store has a wheelchair accessible entrance to accommodate customers with disabilities.
Can customers find beauty products and skincare at the Flagstaff JCPenney?
Yes, JCPenney Beauty is available offering skincare, makeup, and special beauty deals.
What popular nearby stores and facilities are located close to JCPenney at Flagstaff Mall?
Close to JCPenney, you can find Sephora inside JCPenney, Bath & Body Works, Planet Fitness gyms, Charlotte Russe, Claire's, Rack Room Shoes, See's Candies, and Verizon stores, among others.
Are there convenient fitness options near JCPenney at Flagstaff Mall?
Yes, Planet Fitness gyms are located nearby for those looking to work out before or after shopping at JCPenney.
Which dining option is close to JCPenney in Flagstaff Mall for a quick meal?
Chick-Fil-A is a fast food restaurant nearby where customers can enjoy American-style chicken meals before or after visiting JCPenney.
Does JCPenney in Flagstaff carry exclusive private brands?
Yes, this location offers JCPenney’s private brands including Liz Claiborne, Okie Dokie, St. John's Bay, and Arizona for comfortable and stylish apparel.