Sportsman's Warehouse

Reviews

• RP

  Ram Pourian

  Feb 1, 2026
  1.0
  2/1/26 @ 4:00 pm - Pure Failure - This store has never been good from day one that it opened up about 4 years ago. This was my third or fourth time at this store since it opened up as I have been a regular customer at SW for the last 20 years but I have mainly been to the store in Mesa and North Phoenix. I walked in today to purchase an $1100 firearm and hoping that it would be quick since I've done my homework and to just buy the firearm since their website indicated that they have the firearm at this store. There were two employees behind the counter at the guns department. One looked like a Hispanic guy with short beard and wearing glasses and the other one was also a young Caucasian bearded guy. Both were helping customers so I patiently waited at the counter for 25 minutes. The Hispanic guy was making sales to a group of customers that were all together however the Caucasian guy was assisting a customer that was interested in checking out every one of the guns at the store (Gun Hopping). Not one of the two employees behind the register once even acknowledged by presence or perhaps to let me know that they will be assisting me shortly. The (Gun Hopper) left and the guy helping him looked at me and said, I'll be with with you in a bit and just disappeared into the thin air. A few minutes after that the Hispanic guy finalized his sales and while he was finalizing his transaction another customer walked in with question about ammo while I am still waiting there for 30 minutes and he started to help him out. At that point, all of the sign were there to not give a penny of my business to this store. When I started to leave, he asked (Have you been helped bro???) Really?? The employees could care less about taking care of customers. Poorly trained behind the counter that sells the most valuable and expensive merchandise in the store that can make the most revenue for the store. I've noticed there were hardly any customers at the store on Sunday. Well because again, when a store employees are poorly trained and the manager is hiding and not monitoring the the activity, the business will not succeed. Went to the from counter and asked for the manager. He came out and I explained the situation that how lousy the customer service is at this store and that they need to implement at numbering system or even customer acknowledgment. He was apologetic but too late as I am taking my business elsewhere. Scheels and AZ Tactical Firearms customer service surpasses this place by 100x over. I should have gone there to begin with. Not coming back here anymore as this place is Pure Failure.
• CD

  Charta Davidson

  Jan 31, 2026
  5.0
  Fun to get out of the city frame of mind and back to my roots.
• MM

  Michael Martinez

  Jan 30, 2026
  5.0
  All have to stop at a Sportsmans Warehouse when possible. They have great deals on reloading supplies.
• RL

  R. L.

  Jan 30, 2026
  5.0
  Great place for all your outdoor and recreational needs and more. Superior customer service. Highly recommend.
• SF

  Sebastian Felix

  Jan 27, 2026
  5.0
  I was assisted by Robert when buying my first firearm (got a CZ P-10) being a first time buyer I had alot of questions and wanted to view alot of options, I was able to view many models and had all my questions about them answered.

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