Business Details
About
Event Planning & SuppliesParty Equipment Rental Service
Royalty Rentals provides rental services for parties, events, and corporate events serving the Phoenix metro and East Valley areas.
Details
- Credit cardAvailable
- DebitAvailable
- Cash onlyNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
289 reviews
5 stars
246
4 stars
16
3 stars
7
2 stars2
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting exceptional communication and responsiveness throughout the rental process.
Product Quality
Several reviews noted issues with the cleanliness and condition of rental items, including dirty chairs and damaged tables, leading to dissatisfaction.
Rental Process
The rental process was generally described as easy and straightforward, with convenient pickup and drop-off options appreciated by customers.
Pricing
Customers found the rental prices to be reasonable and competitive, although some expressed concerns about additional fees for delivery and other services.
Reliability
While many customers reported positive experiences, there were notable complaints about last-minute cancellations and issues with order fulfillment.
- DHDanielle Hughes3 days ago5.0These guys are great! They went above and beyond. I love that they dropped everything off the day before my event and didn't pick up until Monday.
- LSL SNov 3, 20255.0From my first phone call to retuning the table I rented, I was treated very well by all the staff at Royal Rentals. It was a pleasure doing business with them!
- TST SmithNov 1, 20255.0They were wonderful! Delivery and set up crew was amazing. Everything I ordered was in nice condition and as expected. They were so helpful when I had last minute changes due to weather! I will definitely use them again!
- CSCyndy SchroederOct 29, 20255.0I needed chairs for an event in my home and called to reserve. They were very helpful and friendly. I’m able to pick them up anytime, between 9 to 4, the day before and return them anytime, between 9 to 4, the day after. The price was quite reasonable, too! I will definitely use the again.
- YAYvette ArnttOct 28, 20255.0I love them, their rental chairs were perfect for our event, clean and in good condition and the staff were exceptional! I received updates and communication frequently through our rental progress and always knew someone was available to answer any questions, which I truly appreciated! So if you are looking for a great rental place with quality items and amazing customer service, this is the place!!!
Frequently Asked Questions About Royalty Rentals
What is your cancellation policy?
Our policy states that a 25% deposit is non-refundable. Modifications to orders must be made at least two weeks before the event. After this period, the entire order becomes non-refundable. We do allow additions to be made up to 48 hours prior to the event.
Do you offer delivery and setup?
Yes, we provide both delivery and setup services for an additional fee. For specific information and pricing, please contact our office directly.
Where do you deliver to?
Our delivery service covers Chandler, Gilbert, Mesa, Tempe, Queen Creek, and Apache Junction. We also serve portions of San Tan Valley, Phoenix, Scottsdale, and Paradise Valley.
What does standard delivery include?
Standard delivery includes curbside drop-off the day before your event and pickup the day after, excluding Sundays and some Saturdays. Delivery and pickup times range from 7am to 9pm, with tent orders potentially starting as early as 5:30am. If your preferred day is unavailable, we'll reschedule to the next available day at no extra cost.
Do your tables fold?
The majority of our tables do not fold in half, although the legs can be collapsed. We have a limited number of folding tables available on a first-come, first-served basis, but these cannot be reserved in advance.
What if I need to change the day of my event?
Date changes requested within two weeks of the event incur a $50 fee. Outside of this period, you may change your event date as needed without additional charges.
Do I need to bring anything for the client will call/pickup?
For client pickup, please bring your own straps, blankets, and tie-downs. Failure to do so may result in additional charges.
Do my linens need to be washed before I return them?
We handle all linen cleaning in our facility. However, please remove any debris and allow wet linens to dry to prevent mold growth. Failure to do so may lead to a replacement fee.
Do my catering items need to be washed before I return them?
While our catering department performs a thorough cleaning upon return, we request that you rinse off any liquid or food residue. Failure to do so may result in an additional cleaning fee.
Do I have to be present for delivery?
Your presence is not required for most deliveries, except for tents, dance floors, and stage rentals. Please inform us of your preferred delivery location prior to the scheduled drop-off.
What is Royalty Rentals' cancellation policy?
A 25% deposit is non-refundable. Modify orders two weeks before the event to avoid losing the entire order fee. Additions are allowed up to 48 hours before the event.
Does Royalty Rentals offer delivery and setup services?
Yes, delivery and setup are available for an additional fee. Contact the office for details and pricing.
Which areas does Royalty Rentals deliver to?
Delivery covers Chandler, Gilbert, Mesa, Tempe, Queen Creek, Apache Junction, and parts of San Tan Valley, Phoenix, Scottsdale, and Paradise Valley.
What is included in the standard delivery service?
Standard delivery is curbside drop-off the day before the event and pickup the day after, excluding some weekends. Times range 7am-9pm; tents may start at 5:30am.
Do Royalty Rentals' tables fold?
Most tables do not fold completely, but legs collapse. A limited number of folding tables are available on a first-come, first-served basis without prior reservation.
Do I need to be present during delivery?
Presence is required only for tents, dance floors, and stage rentals. For other deliveries, inform your preferred drop-off location beforehand.
What are Royalty Rentals' business hours?
Open Monday to Friday from 9am to 5pm, Saturday 9am to 1pm, and closed on Sundays and specified holidays.
Where is Royalty Rentals located?
Royalty Rentals is located at 120 E Corporate Pl #20, Chandler, AZ 85225.
What nearby places can customers visit around Royalty Rentals?
Customers can visit Urban Oven bakery for food, Rock n Roll High School for music interests, and Epicenter church nearby.
How can nearby places help customers of Royalty Rentals?
Customers might stop by Milgard Windows & Doors or Port Plastics before event setup, or visit entertainment spots like SER Soundworks after rentals.
What payment options does Royalty Rentals accept?
They accept American Express, Cash, Discover, MasterCard, and Visa payments.