Business Details
About
Event Planning & SuppliesParty Equipment Rental Service
Royalty Rentals provides rental services for parties, events, and corporate events serving the Phoenix metro and East Valley areas.
Details
- Credit cardAvailable
- DebitAvailable
- Cash onlyNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
306 reviews
5 stars
262
4 stars
16
3 stars
8
2 stars2
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and responsive throughout the rental process.
Product Quality
Several reviews mentioned issues with the cleanliness and condition of the rental items, particularly chairs and tables.
Ease of Process
Customers appreciated the straightforward booking, pickup, and drop-off procedures, noting that the process was generally smooth.
Reliability
There were multiple reports of last-minute cancellations and issues with order fulfillment, leading to customer dissatisfaction.
Pricing
While many found the prices reasonable, some expressed frustration over unexpected charges and the value received for the cost.
- BSBonnie Szafranski2 days ago5.0Everything was perfect, on time delivery and set up, pick up after event. Personnel were very accommodating. I will use Royalty Rentals for future needs.
- CSCharlotte SchenckJan 1, 20265.0Whether you rent small amounts or large this is the place to go. Great prices, very friendly, helpful staff. Very easy to pick up and deliver back to if you’re picking up yourself. They do deliver. Love this place and will definitely use again.
- MGMS GravesDec 18, 20255.0We rented chairs from Royalty Rentals for my mom's memorial service. They were professional and very communicative. The process of picking up and dropping off was very easy. They were very flexible with our schedule. I would highly recommend them.
- CLCecilia LesmesDec 11, 20255.0I was looking to rent chairs the day before my event and most places were sold out. When I called here, the woman on the phone was extremely helpful for a last minute request. The gentleman working at pickup was super friendly and went above and beyond to set us up for success with our event. The chairs were in great condition and clean! Pickup and drop off were simple and smooth. I will definitely come back and refer others too!
- EMEmily MitchellDec 4, 20255.0I spoke with Katelyn and she was THE most helpful lady I think I’ve ever spoken to. I’m planning my wedding all by myself and I originally ordered rectangular tables, which I hated, so I called royalty rentals and Katelyn helped me reserve 10 60” tables and 70 chairs and I am so grateful. She said they’re even going to deliver them and pick them up! This is such a relief. I wanted round tables so bad but I am so unsure about everything. Katelyn deserves a promotion and a massive pay raise. If I could have Katelyn be my service provider for everything I needed in life I would always be happy. Thank you Katelyn for a wonderful and easy experience!
Frequently Asked Questions About Royalty Rentals
What is your cancellation policy?
Our policy states that a 25% deposit is non-refundable. Modifications to orders must be made at least two weeks before the event. After this period, the entire order becomes non-refundable. We do allow additions to be made up to 48 hours prior to the event.
Do you offer delivery and setup?
Yes, we provide both delivery and setup services for an additional fee. For specific information and pricing, please contact our office directly.
Where do you deliver to?
Our delivery service covers Chandler, Gilbert, Mesa, Tempe, Queen Creek, and Apache Junction. We also serve portions of San Tan Valley, Phoenix, Scottsdale, and Paradise Valley.
What does standard delivery include?
Standard delivery includes curbside drop-off the day before your event and pickup the day after, excluding Sundays and some Saturdays. Delivery and pickup times range from 7am to 9pm, with tent orders potentially starting as early as 5:30am. If your preferred day is unavailable, we'll reschedule to the next available day at no extra cost.
Do your tables fold?
The majority of our tables do not fold in half, although the legs can be collapsed. We have a limited number of folding tables available on a first-come, first-served basis, but these cannot be reserved in advance.
What if I need to change the day of my event?
Date changes requested within two weeks of the event incur a $50 fee. Outside of this period, you may change your event date as needed without additional charges.
Do I need to bring anything for the client will call/pickup?
For client pickup, please bring your own straps, blankets, and tie-downs. Failure to do so may result in additional charges.
Do my linens need to be washed before I return them?
We handle all linen cleaning in our facility. However, please remove any debris and allow wet linens to dry to prevent mold growth. Failure to do so may lead to a replacement fee.
Do my catering items need to be washed before I return them?
While our catering department performs a thorough cleaning upon return, we request that you rinse off any liquid or food residue. Failure to do so may result in an additional cleaning fee.
Do I have to be present for delivery?
Your presence is not required for most deliveries, except for tents, dance floors, and stage rentals. Please inform us of your preferred delivery location prior to the scheduled drop-off.
What is Royalty Rentals' cancellation policy?
A 25% deposit is non-refundable. Modify orders two weeks before the event to avoid losing the entire order fee. Additions are allowed up to 48 hours before the event.
Does Royalty Rentals offer delivery and setup services?
Yes, delivery and setup are available for an additional fee. Contact the office for details and pricing.
Which areas does Royalty Rentals deliver to?
Delivery covers Chandler, Gilbert, Mesa, Tempe, Queen Creek, Apache Junction, and parts of San Tan Valley, Phoenix, Scottsdale, and Paradise Valley.
What is included in the standard delivery service?
Standard delivery is curbside drop-off the day before the event and pickup the day after, excluding some weekends. Times range 7am-9pm; tents may start at 5:30am.
Do Royalty Rentals' tables fold?
Most tables do not fold completely, but legs collapse. A limited number of folding tables are available on a first-come, first-served basis without prior reservation.
Do I need to be present during delivery?
Presence is required only for tents, dance floors, and stage rentals. For other deliveries, inform your preferred drop-off location beforehand.
What are Royalty Rentals' business hours?
Open Monday to Friday from 9am to 5pm, Saturday 9am to 1pm, and closed on Sundays and specified holidays.
Where is Royalty Rentals located?
Royalty Rentals is located at 120 E Corporate Pl #20, Chandler, AZ 85225.
What nearby places can customers visit around Royalty Rentals?
Customers can visit Urban Oven bakery for food, Rock n Roll High School for music interests, and Epicenter church nearby.
How can nearby places help customers of Royalty Rentals?
Customers might stop by Milgard Windows & Doors or Port Plastics before event setup, or visit entertainment spots like SER Soundworks after rentals.
What payment options does Royalty Rentals accept?
They accept American Express, Cash, Discover, MasterCard, and Visa payments.