Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Chandler, AZ location nearby Blackwater and San Tan Valley offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,315 reviews
5 stars
684
4 stars
341
3 stars
135
2 stars
62
1 star
93
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being helpful, while others were criticized for rudeness and lack of assistance.
Product Quality
Customers reported issues with jewelry and electronics, citing poor quality and service in the jewelry department.
Store Organization
The store is generally described as clean and organized, but some customers noted issues with inventory management and dressing room availability.
Sales and Pricing
Many customers appreciated the sales and discounts available, although some found pricing confusing.
Curbside Pickup
Curbside pickup received negative feedback for being poorly managed and inefficient.
- GSGordon StephenOct 23, 20254.0Got a new wallet 🤓 nice selection but waiting in line was an extra 15 minutes. I did have 3 employees ask if I needed anything. Still love the sales
- SKSedona KirbyOct 23, 20254.0The pricing is very confusing with the sales, but maybe I’m just dumber from shopping online for the last 5 years. Great makeup selection- the staff is wonderful
- DBDebbie BailsOct 22, 20255.0Luggage
- NSNicole StippSep 7, 20251.0Update: I called the number in the response listed below. They said they would file it as a corporate complaint and that I would get a call immediately to rectify the situation. It has been two weeks since the call and I have not received a call from corporate nor the store manager. So Bush league. I don’t normally leave complaints but because this whole thing has been an absolute nightmare, I thought I would pass it along. Do not buy jewelry from JCPenney‘s. Specifically the one on Gilbert and Germann. It has been a nightmare working with them. We have purchased several pieces of jewelry over the last six months and two have been faulty. When sent out for repair, for which we paid extra for the care plans, one ring was lost for over 10 weeks and no one knew where it went and one necklace had a broken clasp, which was unable to be repaired somehow. I have been told several times to talk to Manny or Rose, which are the managers, but they are never in the store. I have gone to the store four times and been told to speak with them and even after their schedules were provided to me, they still are never in. When I call no one picks up and I can’t be transferred either. It’s like a black hole and nightmare customer service! Absolutely insane when you have to run down a company day after day to have them make something right. So buyers beware, they have good deals on men’s chains and some fun options, but I would say it is not worth the headache.
- DWDaniel WalshSep 3, 20255.0Never been
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Chandler, AZ?
You can find a wide selection of apparel for kids, men, and women, footwear, jewelry, accessories, home furnishings, and beauty products at JCPenney in Chandler, AZ.
What are the store hours for JCPenney in Chandler?
The store is open Monday to Friday from 11:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney Chandler offer curbside pickup?
Yes, curbside pickup is available at the JCPenney Chandler location.
Is the JCPenney store at 2180 S Gilbert Rd wheelchair accessible?
Yes, JCPenney Chandler has a wheelchair-accessible entrance.
What payment methods does JCPenney Chandler accept?
They accept American Express, Check, Discover, Mastercard, and Visa.
Which exclusive brands are available at JCPenney Chandler?
Exclusive brands such as St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie are available.
Where is JCPenney Chandler located?
JCPenney is located at 2180 S Gilbert Rd, Mill Crossing, Chandler, AZ 85286, USA.
Is there a beauty store inside JCPenney in Chandler?
Yes, there is a Sephora inside JCPenney for beauty products and skincare.
What nearby places can I visit for a meal before or after shopping at JCPenney Chandler?
Nearby you can visit Sushi Driver for sushi, Firehouse Subs Mill Crossing for sandwiches, or Moreno's Mexican Grill for Mexican food.
Where can I get a coffee near JCPenney Chandler?
Bad Ass Coffee of Hawaii, located at 2100 S. Gilbert Rd, Chandler, AZ, is nearby and offers coffee and smoothies.