JCPenney

4.1
542 reviews
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Business Details

3057 E Main, Russellville, AR
72802, United States
(479) 968-2110
https://www.jcpenney.com/locations/ar/russellville/clothing-stores-russellville-ar-351.html
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About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Russellville, AR location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
3057 E Main, Russellville, AR
72802, United States

Hours

Reviews

4.1
542 reviews
5 stars
285
4 stars
129
3 stars
64
2 stars
28
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised friendly and helpful staff, others reported poor service experiences, particularly in the salon and during checkout.

Store Cleanliness

Customers consistently noted that the store is clean and well-organized, contributing positively to their shopping experience.

Product Selection

There are complaints about limited selections in certain categories, particularly boys' clothing and plus sizes, while some customers appreciated the variety available in other areas.

Pricing

Customers expressed concerns about high prices and perceived value, with some finding items expensive, while others appreciated the sales and discounts offered.
  • CC
    Carmen Colon
    Jan 5, 2026
    5.0
    El perfume de Messi huele a Dioses
  • AT
    Adam Thomas
    Jan 1, 2026
    5.0
    Always a good experience
  • DC
    Debbie Cremer
    Dec 23, 2025
    2.0
    Went to the checkout to see if the coupon would work on a shirt I was going to purchase. Yes it would. Gave it to the cashier. Looking at the receipt ask for them to explain where the coupon came off. The guy that wears the beanie hat said oh well you bought clearance items it won’t work. I told him I bought a shirt that my 15$ coupon would work on. He passed us back to the cashier. She looked at the receipt and said I told her to use the 35% off not the 15$. I did not. Anyway neither of the coupons came off. Told her to return it all and repurchase it using the coupon. Well since she scanned the coupon then switched it to the 35% off the 15$ one would not work. Man with hat said it was a one time use only. I never used it. She proceeded to scan my 5 time use 35% off coupon again. That left me with like one use left. I believe they deliberately did this so I could not use my coupon. It’s a Penny’s thing to mess with you. I left most of my items at the store. They could have overrode the machine or found a way to help me out but no. He blew me off and was on his phone leaving the cashier without help. Shame on you customer service at Penny’s Russellville, AR. I have had trouble at that store before and will go elsewhere where before going back.
  • JM
    June McDonald
    Nov 22, 2025
    5.0
    Found exactly what I need and friendly service!
  • BB
    brenda
    Dec 1, 2022
    5.0
    Got great Christmas bargains
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Frequently Asked Questions About JCPenney

What types of products does JCPenney offer at the Russellville, AR location?

JCPenney offers a wide selection of kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products at the Russellville location.

What are the operating hours of JCPenney in Russellville, Arkansas?

The store is open Monday to Friday from 11:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.