Brand Certified
JCPenney
4.2(1296 reviews)
Certified by JCPenney • Feb 22, 2026
Business Details
5111 Rogers Ave, Fort Smith, AR
72903, United States
Certified by JCPenney • Feb 22, 2026
(479) 452-2420
Certified by JCPenney • Feb 22, 2026
https://www.jcpenney.com/locations/ar/fortsmith/clothing-stores-fortsmith-ar-1961.html
Certified by JCPenney • Feb 22, 2026
About
Certified by JCPenney • Feb 22, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Fort Smith, AR location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Feb 22, 2026
Hours
Certified by JCPenney • Feb 22, 2026
Reviews
4.2
1,296 reviews
5 stars
691
4 stars
324
3 stars
156
2 stars
56
1 star
69
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some customers praised helpful associates while others reported poor service and long wait times.
Product Availability
Customers expressed frustration with limited stock and sizes, particularly in plus sizes and men's clothing.
Pricing and Sales
Many customers appreciated the great deals and clearance sales, but some felt prices were misleading or too high.
Store Environment
Feedback indicated a need for improvements in store temperature and overall cleanliness, with some describing the store as outdated.
- BJBrynne JonesFeb 10, 20265.0Great experience and great sales! Pam B. was our sales associate and she was a 10/10 in customer service.
- GMGrant MillerJan 30, 20265.0Nice good deals nice clearance racks. Good brands
- MGMeagan GramlichJan 18, 20264.0They have great clearance sales.
- EPErick Fernando Mendoza PartidaJan 6, 20265.0Buen lugar
- MPMark PierceDec 17, 20251.0I have a strong dislike of this location. They are always out of my size clothes and it's like they never reorder things. Found a necklace and bracelet I wanted from the jewelry department and they wouldn't sell it to me. No reason why just no. Never coming back.
Frequently Asked Questions About JCPenney
What are the regular store hours for JCPenney in Fort Smith, AR?
JCPenney in Fort Smith, AR is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Where is the JCPenney store located in Fort Smith?
The store is located at 5111 Rogers Ave, inside Central Mall, Fort Smith, AR 72903.
What types of products does JCPenney offer?
JCPenney offers a wide variety of products including men's, women's, and kids' apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
Does JCPenney in Fort Smith offer curbside pickup or shipping services?
Yes, JCPenney offers free shipping and curbside pickup options at the Fort Smith location.
What payment methods are accepted at JCPenney Fort Smith?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa as payment methods.
Is JCPenney Fort Smith accessible for customers using wheelchairs?
Yes, the store has a wheelchair-accessible entrance to accommodate all customers.
Can I purchase men's and women's shoes at JCPenney Fort Smith?
Yes, the store sells shoes for both men and women along with clothing and accessories.
Are there any nearby stores where I can shop for sporting goods near JCPenney Fort Smith?
Yes, Hibbett Sports, located nearby, offers sporting goods, shoes, and fashion accessories.
What beauty services or salons are available near JCPenney Fort Smith?
Penny's Styling Salon, a nearby beauty salon and spa, is just a short distance away and offers beauty services.
Where can I enjoy entertainment or dining options near JCPenney Fort Smith?
Nearby you can visit Mall Trio for cinema entertainment, JoJo’s Grind Premium Coffee for coffee and convenience items, and Blaze'n Burrito for Mexican fast food dining.
Brand Certified Facts from JCPenney
JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
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