Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Tuscaloosa, AL location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
788 reviews
5 stars
422
4 stars
183
3 stars
88
2 stars
38
1 star
57
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on staff behavior; some employees are praised for their helpfulness, while others are reported as rude or unprofessional.
Product Selection
Customers noted a limited selection in certain departments, particularly women's apparel and big and tall sizes.
Checkout Experience
Long wait times at checkout and insufficient staff were frequently mentioned as major issues.
Pricing and Deals
Many customers appreciated the good prices and sales, although some felt prices were high for certain items.
- OKODS Kid1 day ago5.0A worker in bueaty named Mei Mei helped me really well. She is such a great employee. I would recommend her to anyone that comes into bueaty, she is the best.
- MLMiranda Mallett LoveDec 19, 20254.0The sales were great but the selection has gotten slim.
- KKKWDec 4, 20251.0I had an extremely disturbing experience at this JCPenney on Black Friday, and I feel obligated to warn other customers, specifically African American Customers! I came into the store simply to shop, but I was harassed, followed, and eventually threatened by the store manager, Robin Currie. While browsing, I briefly spoke with two employees I used to work with. We were not blocking customers, stopping work, or causing any issues. Despite this, Robin Currie repeatedly told associates (in front of me ) not to speak to me. Eventually the assistant manager, Kerri Falls, begin to follow me from department to department as if I were doing something wrong. When I asked Robin Currie if there were an issue with me shopping, she told me I was “not a customer,” ordered me to check out immediately, and to get out of “Her” store. The most disturbing part was her threatening to call the police on me and have me trespassed and banned from the store, simply for speaking to former coworkers. I had items in my hands that I was planning to purchase, yet I was treated like a criminal simply for being in the store. As a Black woman, the treatment I received was humiliating, aggressive, biased, and completely unprovoked. No customer should be followed, singled out, or threatened with police action while doing nothing but shopping. To make matters worse, I have now learned that Robin Currie has been retaliating against employees who spoke to me that day, which shows this wasn’t a misunderstanding it was targeted behavior! I will not be returning to this location and I have also considered filing charges for the harassment I experienced. I hope JCPenney’s corporate office takes this seriously, because no customer should ever be treated this way.
- CPCourtney ParrottDec 1, 20255.0James in the jewelry department is absolutely incredible! It was such a blessing having him sell us a beautiful cross necklace the other week. He was one of the most genuine, funny, kind hearted people to talk to and it was such a pleasure to have met him! Thank you again, James!
- MCMd Kamal Hossain ChowdhuryNov 29, 20255.0It is a great place to shop. Unbeatable Coupons & Deals!!!
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Tuscaloosa?
JCPenney offers a wide selection including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the opening hours for JCPenney in Tuscaloosa?
JCPenney is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 7:00 PM.
Does JCPenney in Tuscaloosa offer curbside pickup and free shipping?
Yes, JCPenney offers free shipping and curbside pickup options for your convenience.
Which payment options are accepted at the Tuscaloosa JCPenney store?
The store accepts American Express, Check, Discover, MasterCard, and Visa for payments.
Is the JCPenney Tuscaloosa location wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for customers with mobility needs.
Where is the JCPenney store located in Tuscaloosa?
It is located at 1701 Macfarland Blvd E, inside University Mall, Tuscaloosa, AL 35404.
What nearby shopping options are there around JCPenney at University Mall?
Near JCPenney, you can visit Charlotte Russe, Maurices, Zales jewelry store, Rainbow Shops, and Claire's for a variety of clothing, accessories, and jewelry.
Are there any beauty or spa services close to JCPenney?
Yes, Lash & Brow Spa and Krystle Fisher at The Brink Beauty Bar are nearby for beauty treatments and spa services.
What dining options are available near JCPenney in University Mall?
You can enjoy meals at nearby restaurants like Perkins American Food Co., American Deil - Tucasloosa, Sbarro pizza restaurant, and try dessert at Great American Cookies.
How can I stay updated or shop online with JCPenney?
You can shop online or check deals at JCPenney's official website, follow their Instagram handle @jcpenney, Twitter @JCPenney, and Facebook page for the latest updates.