Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Trussville, AL location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
790 reviews
5 stars
440
4 stars
195
3 stars
82
2 stars
33
1 star
40
What are people saying?
AI-generated from recent customer reviews
Staffing Issues
Customers frequently noted a lack of staff on the floor, leading to long wait times and poor service experiences.
Customer Service
While some customers praised individual staff members for their helpfulness, others reported rude or unprofessional behavior from certain employees.
Store Condition
Many reviews mentioned the store being poorly organized, with low stock levels and cleanliness issues.
Sales and Inventory
Customers appreciated the sales and promotions available, but expressed disappointment in the overall selection and pricing of items.
- SPSimone PhillipsAug 3, 20252.0I’m giving this location 2 stars. Because they did have what we needed. But we were stunned at how few staff members were actually on the floor. No one close by to assist with options. Then it was time to check out. I am hoping the gentleman behind the till was new. Otherwise wow. I have never had anyone take this long trying to figure out how to ring us up. All that was needed was scan the tag? It was a test in patience. I was actually having to lean over the counter & help him telling him where to click? Maybe they need self checkouts?
- CCCPJan 13, 20185.0Ok
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Trussville, AL?
You can find a wide variety of products including apparel for men, women, and kids, footwear, jewelry, accessories, home furnishings, and beauty products from both national and private brands like Liz Claiborne and Okie Dokie.
What are the store hours for JCPenney in Trussville?
JCPenney is open Monday to Friday from 11:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does JCPenney in Trussville offer curbside pickup or online ordering?
Yes, the store offers curbside pickup as well as online ordering through the JCPenney app or website with free shipping options available.
Which payment methods are accepted at JCPenney Trussville?
JCPenney accepts American Express, Check, Discover, Mastercard, and Visa for payment.
Is the JCPenney store in Trussville wheelchair accessible?
Yes, the store has a wheelchair accessible entrance and public restrooms available.
Where is JCPenney located in Trussville, AL?
JCPenney is located at 5060 Pinnacle Square, Tutwiler Farm, Trussville, Alabama 35173.
What nearby places can I visit when shopping at JCPenney in Trussville?
Nearby, you can visit The Pinnacle shopping center, Sephora Inside JCPenney for beauty products, and LensCrafters for eyewear and optometrist services.
Are there other shoe stores near JCPenney at The Pinnacle?
Yes, nearby shoe stores include Journeys, Chacos, and Shoe Dept., offering a variety of footwear options close to JCPenney.
Can I access health and wellness services near JCPenney in Trussville?
Yes, nearby health and medical services include Results Physiotherapy Trussville, Gameday Men's Health, and WW (Weight Watchers) for physical therapy and wellness support.
Are there beauty and spa services available close to JCPenney in Trussville?
Yes, several beauty and spa options are near JCPenney such as Lash & Wax 4 U, Ebonee Monae Hair Co., Kenya's Dolls, Da Hair Salon, and SugarPlum Kids Spa & Salon.