Belk

Reviews

• TT

  Taneshia Terrell

  Dec 19, 2025
  1.0
  The customer service I received last night in the beauty department was so distasteful. No help, no service, no accommodation. Just ignored. The 2 women working in that department around 7-8pm needs to be pulled in the office to watch a couple of videos on customer service.
• CW

  Cheryl Witherspoon

  Dec 16, 2025
  2.0
  I purchased a Christmas sweater today at 1:57. After the Caucasian sales associate completed the transaction I told her thank you and she didn’t respond. She should have been telling me thank you but she didn’t.
• HR

  Hunter Russell

  Dec 10, 2025
  5.0
  Belk in Trussville, Alabama has the best customer service of any Belk I’ve ever been to. I came in a few days ago to pick up a few beauty/fragrance gifts. I was assisted by Nat, the most extraordinary employee. My experience at this Trussville Belk made my entire day better because of the extra-ordinary service by Nat. Nat is the reason I spent hundreds of dollars and the reason I will be going back. The day I came in, there were not many staff members, so Nat had to juggle multiple customers yet Nat never skipped a beat. She helped each customer with grace, respect, and genuine kindness. Not many people today make the effort to build real connections with each customer. I would like to personally recognize Nat for her outstanding service. Nat is truly remarkable and her outstanding customer service is the only reason I am making this my go-to Belk location. Highly recommend!
• LQ

  Lekiesha Q

  Dec 6, 2025
  1.0
  Standing in the fragrance line to make purchase, waiting my turn, when it’s my turn, for whatever reason the young man’s behind the counter couldn’t ring up my items, he said he had to wait on the lady who’d walked by several times seeing that I had to check out but didn’t offer to help. She instead went to help some else, so I’m waiting and I asked the young man if he could get her attention because maybe she didn’t know, although I was in line waiting, that I needed to check out, he did, referred to her as MsC, and she told him one sec…. She continues on with someone else for several minutes , so I just left, it was very unprofessional to keep a customer ready to make a purchase waiting for so long.
• LG

  Lynn Grabany

  Oct 17, 2025
  1.0
  Chaos. Overcrowded stock. Can barely squeeze a small woman like me thru the aisles. All but one 4-stall dressing rooms closed and each stall packed with unwanted try-ons since there’s no other place to leave things. Had a question and saw a woman putting out stock; to be sure, asked if she worked there. She sighed heavily and said, in a kind of overwhelmed way, that she did. I took pity and said, “I bet you’ve been asked that all day.” Before she could reply, she looked at her device and said to herself “why is he buzzing me now?” She then took off. She returned only a minute later, boss too, and answered my question. It was a buy 1 get 2 free. Great sale but no signage to clear up “2 free”? Two more of the same? Of the same manufacturer?” She answered but I immediately knew that with the overcrowded aisles … I just gave up. Hubby walks up and says to let him show you what he’d found for himself. I go and look. Two signs at the shorts he wanted. One said 20% off and the other said $21.99 - that wasn’t the 20% price. So I used the Belk ago to find the price. Came up $26.99, also not the 20% off price. My decision is this place is too overwhelming even for their staff!!!

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