Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Prattville, AL location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
556 reviews
5 stars
295
4 stars
144
3 stars
56
2 stars
27
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and friendliness of staff, others reported slow service and unprofessional behavior.
Store Condition
The store is generally described as clean, organized, and well-stocked, although some customers noted a lack of inventory and limited selection.
Checkout Experience
Many customers expressed frustration with long wait times at checkout and understaffing, leading to a negative shopping experience.
Product Selection
Customers mentioned a decline in product variety and availability, particularly in clothing and shoes, with some expressing disappointment over limited options.
Sales and Deals
Positive remarks were made about the sales and discounts available, with many customers appreciating the good prices.
- TLTom LowryNov 6, 20253.0Two days ago I went to buy new jeans since I've lost weight. All the jeans sat low on the waist. I bought 2 pair and brought them home. I'm 74 and need jeans that do not sit low on waist. There was absolutely no one around to help. Went to Sephora to look for Gravite cologne. All I saw was cameras and BEEPING in that section, no prices on cologne and again no one in section. Your store is pitiful. May as well be shopping at Walmart. Returning jeans today.
- BSBilly StephensOct 17, 20253.0Terrible customer service in getting checked out. Slow and deliberate in walking over to the checkout counter. In fact, she stopped and had a few non-work related words with a fellow employee just 15 steps before getting to the register and checking me out. Belks was much better customer service.
- EPEdgar PerezSep 17, 20251.0Would love to know why this store locks their doors 40 minutes to an hour prior to posted closing hours.
- CCCrystal CJul 27, 20215.0Customer service was wondeful! We found some great deals and will be back. The store was well organized and clean. 😊
Frequently Asked Questions About JCPenney
What types of products can I find at the JCPenney in Prattville, AL?
You can find a variety of men's, women's, and kids' apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup at the Prattville JCPenney.
What are the operating hours for JCPenney in Prattville?
The store is open Monday to Friday from 11:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does JCPenney in Prattville offer curbside pickup or in-store shopping options?
Yes, the Prattville JCPenney offers both curbside pickup and in-store shopping.
Is the Prattville JCPenney wheelchair accessible?
Yes, this location has a wheelchair accessible entrance for customers.
What payment methods are accepted at JCPenney in Prattville?
They accept American Express, Check, Discover, Mastercard, and Visa as payment methods.
Can I find beauty services or salons near JCPenney in Prattville?
Yes, nearby you can visit JCP Salon Prattville and William Mason Salon & Spa for beauty services.
Are there any movie theaters near the JCPenney in Prattville for entertainment after shopping?
Yes, you can visit Carmike Cinemas, Prattville Promenade Movie Theater, AMC CLASSIC Prattville 12, and New Vision Theatres Promenade 12 nearby for movies and entertainment.
What dining options are available near JCPenney in Prattville?
Nearby restaurants include Midtown Pizza Kitchen for Italian food, Chicken Salad Chick for Southern-style sandwiches and cafe options, Chappy's Deli, Tokyo Japanese Steak House and Sushi Bar, and ZENSHI Handcrafted Sushi.
Is there a supermarket or pharmacy close to the JCPenney Prattville location?
Yes, Publix Super Market and Publix Pharmacy at High Point Town Center are nearby for grocery and pharmacy needs.
How can I contact JCPenney in Prattville for customer service or inquiries?
You can phone them at +1 334-450-2274 or use their toll-free number at +1 800-322-1189.