Sunglass Hut

Reviews

• PP

  pranathi

  Jul 4, 2025
  1.0
  If I could give Manager Mike less than one star, I would. I visited the Sunglass Hut store in Montgomery to return a pair of Versace sunglasses well within the 30-day return period. On my first visit, Manager Mike said the store was temporarily closed for 45 minutes. I waited patiently, returned after an hour, and was then told the chip machine wasn’t working. I returned the next day, only to hear the same excuse. He mentioned that if I had purchased the sunglasses at his store, he might have extended the return policy—but since I purchased them from the New Jersey location, he refused to accommodate me. I immediately contacted the NJ store, and they assured me that the return should be possible. Still, Manager Mike insisted otherwise and suggested I try another store. I had no choice but to return to this same store over seven times, as other Alabama locations I contacted informed me they were key stores and couldn’t process my return. After much stress, phone calls, and back-and-forth, the NJ store finally extended my return period. I went back to Montgomery one more time, and Manager Mike finally accepted the return. Here’s the most shocking part: he didn’t even use the chip machine or swipe my card—proving that he could have easily processed the return during my first visit. Instead, he caused unnecessary delays, stress, and inconvenience, making me feel like I was being dismissed and treated unfairly. He even said, quite rudely, that this would be the last time he accepts a return for me—and that if I buy from another store again, he will not accept it in the future. That’s completely unacceptable. It’s my money and my right to choose where I shop. No manager has the authority to threaten or limit my return options like that, especially when I’m well within policy. To make things worse, he also tried to mislead me during a phone call I made to confirm he was in store. He said, “They told me you were supposed to come yesterday,” as if trying to hold that against me. But the NJ store had clearly told me I could return within a couple of days, and even mentioned that when they spoke with him, he recognized me—meaning he was fully aware of the approved return window. Still, he tried to create unnecessary pressure, which was completely unfair and unprofessional. I truly felt disrespected during this entire experience. As a customer, I expect to be treated equally regardless of where I’m from. His attitude and handling of the situation felt discriminatory and unprofessional. Even after everything, he continued to argue that other stores had lied about being key stores, instead of acknowledging his own mishandling of the situation. This entire ordeal was exhausting over a simple return—something that should’ve taken 5 minutes. It’s unacceptable, and I sincerely hope this feedback is taken seriously.
• CN

  Chad Norman

  Aug 13, 2022
  1.0
  Worst customer service ever. I’d give 0 stars if I could.
• JS

  Jaunia Sankey

  Feb 12, 2022
  5.0
  Jeremiah has great customer service, very helpful. My first time shopping here and he made the experience great.

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