Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Montgomery, AL location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
873 reviews
5 stars
466
4 stars
215
3 stars
108
2 stars
34
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised helpful staff while others reported rudeness and lack of assistance.
Store Condition
Store cleanliness and organization received positive feedback, but many noted disorganization and empty shelves.
Pricing
Customers appreciated sales and discounts, but some found prices to be high and misleading.
Staffing Issues
Frequent complaints about insufficient staff leading to long wait times and poor service.
Shopping Experience
Overall shopping experience varied; some enjoyed their visits while others expressed frustration with service and product availability.
- JWJ WNov 9, 20252.0JCPenney please do better in hiring quality sales associates. I have worked in retail many years and I have never told a customer who is a woman to use the men’s fitting room. There are at least 8-10 women fitting rooms and only 2 were being used and your associate Gabby informed me to use the men’s. I have never refused to provide my name if a customer asked for it. The sales associates are usually very pleasant and friendly except Gabby. Having to be told to use the men’s fitting room like it was okay was very embarrassing, insensitive, and unacceptable to say the least. Holiday season is coming soon and I absolutely dread when she’s working the customer service area.
- SNSharon NealJun 30, 20255.0Big pink ticket sales
- TTTony TuckerJun 6, 20254.0Good service.
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Montgomery, AL offer?
JCPenney offers a wide variety of products including kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products with exclusive brands like St. John’s Bay, Liz Claiborne, Arizona, and Okie Dokie.
What are the store hours for JCPenney at Eastdale Mall in Montgomery?
JCPenney is open Monday through Thursday from 11:00 AM to 7:00 PM, Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does JCPenney offer curbside pickup and in-store shopping?
Yes, JCPenney provides both curbside pickup and in-store shopping options for customer convenience.
Which payment methods are accepted at JCPenney in Montgomery?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa as payment options.
Is the JCPenney store in Montgomery wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
How can I shop JCPenney products online or via app?
You can shop JCPenney products through their official website or by downloading the JCPenney App available on the Apple App Store.
What nearby dining options are available near JCPenney at Eastdale Mall?
Nearby dining options include Sour Grapes Bistro, Charleys Cheesesteaks, Chick-fil-A, Folcarelli's Pizza, Otoro Hibachi, Soul Food Kitchen, and Flames Grill, offering a variety of American, Asian, and fast food cuisines.
Are there beauty and spa services near JCPenney in Montgomery?
Yes, nearby beauty and spa services include Ann's Nails and Moon's Day Spa, where customers can enjoy nail care and hair removal treatments respectively.
Where can customers find other clothing and shoe stores near JCPenney?
Customers can visit nearby stores such as Rainbow Shops, Journeys, Top Closet, Sports Additions, Kids Foot Locker, Charlotte Russe, and City Gear for additional clothing and footwear options.
Is JCPenney located within a larger shopping area with other stores?
Yes, JCPenney is located inside Eastdale Mall, which features various shops including Sears, Sears Auto Centers, Build-A-Bear Workshop, Men’s Wearhouse and Tux, Kay Jewelers, and others for a comprehensive shopping experience.