Aerie

Reviews

• JW

  Joyelle Wills

  Jun 14, 2025
  5.0
  I really enjoyed my shopping experience with my daughter today because we had an incredible sales associate who helped us. I recognized the young lady from the first time I visited Aerie over a year ago because she was just as helpful, kind, and professional then. I was so impressed with Katie’s personality today that I asked for her name, so I could write this review. She is approachable and respectful, and I think it’s awesome that she’s been at this specific store for so long. Her attitude genuinely lightens the atmosphere of the entire store, and I appreciate her kindness and professionalism.
• CC

  Caroline

  Dec 4, 2024
  1.0
  The most unprofessional and disrespectful store I've been to in a number of years while shopping in Montgomery. There's a reason why EastChase has steadily and sadly gone downhill over the years, this store is a shining example of such. I will only be shopping via online and by visiting alternative locations. The staff could benefit from some lessons in professional dialogue, decorum, and etiquette- how embarassing.
• JL

  Justin Luks

  Mar 2, 2024
  1.0
  Awful customer service. We asked for an item to be shipped to my residency but the cashier put the wrong address and submitted the prompt. We noticed it would no longer be going to the correct location so we tried to get this fixed, but the store puts a 1 hour limit on undoing a purchase. We called customer service and were on hold for 30 minutes and the person was no help either. Eventually the manager tried to call them (which makes no sense as they could have just helped us with a refund right away) and they said there was nothing to do and the time had expired. Pretty much wasted time until there was nothing more we could do. Our last hope is to say no item was delivered and get money back but they said this isn’t guaranteed (knowing them we definitely won’t get money back). Pretty much spent money on nothing and got no help for being scammed. Save yourself time and money. DO NOT COME HERE
• PF

  Patsy Franco

  May 30, 2023
  5.0
  I had the pleasure of shopping at Aerie recently, and I couldn't be happier with the outstanding service I received from Priya. Her exceptional assistance and genuine willingness to help made my shopping experience truly enjoyable. From the moment I entered the store, Priya greeted me with a warm smile and a friendly demeanor. She really got my style and suggested items I loved. Throughout the process, Priya's attention to detail was remarkable. She paid close attention to my needs and provided valuable advice; I never felt rushed or pressured to make a purchase. I love Aerie clothing and the store was super aesthetic and organized. I would highly recommend visiting Aerie and seeking out Priya for assistance. Her exceptional customer service skills, friendly attitude, and extensive knowledge of the products are truly commendable. Priya's commitment to customer satisfaction is a testament to her professionalism and dedication.
• AR

  Amy Rudolph

  May 13, 2023
  5.0
  Came in looking for a pair of leggings and the manager (Ty) was very helpful also very relatable when finding the perfect leggings for more full figured women!

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