Sunglass Hut

Reviews

• TN

  Tray NeSmith

  Sep 1, 2024
  1.0
  **Customer Review: Sunglass Hut, Parkway Mall, Huntsville, AL** I recently purchased the Ray-Ban Meta from the absolutely fabulous Sunglass Hut location on King Street in Charleston, SC. The service there was nothing short of amazing, and I can't say enough good things about the team. Unfortunately, my experience at the Huntsville, AL store was the complete opposite. A couple of weeks after my purchase, my glasses stopped charging. I called the Charleston store, and they quickly located my purchase, advising me to take the glasses to any store for an easy exchange. Well, at the Huntsville Mall location, it was anything but easy. The lady at the counter was clearly not in a good mood, which was evident from the moment I walked in. She struggled to pull up my purchase and didn’t even try searching by name. Despite the Charleston store suggesting that she call them if there were any issues, she flat-out refused. She even told us to go to another store if we didn’t like the service. When I asked for her manager’s information, she refused and instead called the manager herself, inaccurately describing us as rude and difficult, which was far from the truth. After much hassle and having her manager speak directly to the Charleston store over the phone, she miraculously found my purchase and finally returned my glasses. However, the experience was so frustrating that I refused to reorder at this store. Instead, I proudly called the amazing Charleston store and placed my order with them. I would give this Huntsville location 1 out of 5 stars, and even that feels generous.
• HM

  Hannah Matlock

  Sep 1, 2024
  1.0
  We just simply asked for the store associate to look us up after speaking with corporate on returning glasses. She “can’t” find us. After us telling her we already spoke to Rayban/sunglass hut corp and how to do the return. She refused to help us and told us to go to Bridgestreet. I then called the manager of the store we bought it from and she tried to speak with the associate and the manager to which the manager I believe names Maegan said she didn’t have to help us. After she finally put in our name it magically appeared. We will never purchase from this location! It is sad I would rather call a store from a different state than deal with this type of ridiculous behavior. By the way I was rude for asking her to speak to the store we brought it from. Manager should have dealt with an employee not the customer who simply asked for assistance. Terrible. Spend hundreds of dollars and someone can’t even look up a name? Sad. Thank goodness the one from Charleston was so gracious to help us return them and get the glasses we needed. If I could give this location zero stars I would. Awful
• CG

  christie Gibson

  Jul 25, 2021
  5.0
  My best friend bought me these glasses, we were at sunglass hut for over two hours. Marsha is awesome Makes it better when the sales associate is helpful .
• IW

  I wood

  Nov 17, 2020
  5.0
  Great sunglasses. I always get mine here
• JC

  JULIE CARPENTER

  Oct 6, 2018
  1.0
  10/6/18 Went to this location with intent to buy myself and boyfriend a new pair of sunglasses but there was not an employee working. Hours claimed to be open at 10am we went in at 10:30am and waited around for about 5 minutes and even attempted to call with no luck.

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