JCPenney

Reviews

• ZS

  Zoe Sagon

  2 days ago
  1.0
  I normally don’t write negative reviews, but my experience at the Galleria JCPenney was honestly shocking. I went in to make a simple return. The first associate told me she couldn’t process an online return at her register, so I moved over and got in line at the other register. While waiting, another associate abruptly yelled at me and two elderly women in line, pointing and saying “THE LINE STARTS THERE,” referring to a pole that was maybe one foot behind where we were standing. The tone was completely unnecessary and very rude. While helping the customer in front of me, she then realized she didn’t have enough cash in her register to make change. Instead of calling for assistance or counting down her drawer properly, she pulled money out of her own personal wallet to give the customer change. The whole situation took about ten minutes and was very awkward to watch. After that, when I stepped forward, she snapped at me to “BACK UP” because she was “NOT ready yet.” At that point I politely told her that the way she was speaking to customers was very rude. Rather than addressing it, she simply pushed me off to another associate. I worked in retail for over five years, and behavior like that toward customers would have gotten me written up or fired immediately. Basic professionalism and respect should not be too much to expect. Sadly, this interaction just reinforced the overall condition of this store. The Galleria JCPenney has increasingly felt disorganized and poorly managed every time I visit. After this experience, I won’t be returning.
• EB

  Elly Bishop

  Feb 14, 2026
  1.0
  Changing my rating because nobody answers the phone and I brought my broken necklace in to get fixed three week ago. I have been trying to call the store for hours and not a single one of the departments answer. Also they harass you about leaving a review before you get to leave
• RL

  raymond ledford

  Dec 30, 2025
  5.0
  This is a great store. Large selection of men's, women's and children's clothing. I grew up in the '70s shopping with my mom at JCPenney's. This store is laid out like a clothing store should be. Jeans are with jeans, khaki pants are with khaki pants, and shirts are with shirts. They also have a great selection of men's suits and sportswear. Not a jumbled up mess like a lot of the new clothing stores these days.
• BW

  Bill Wagner

  Sep 19, 2025
  4.0
  The store appears to be well stocked with merchandise.