Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 2000 River Chase Galleria in Hoover, AL or shop the collection online.
I was returning an item to Express Riverchase location today and the encounter was the most disrespectful and disturbing experience I’ve ever seen in this store. I was approached by Michael (white guy with brown hair bob length) at the register. I was explaining to him what happened and wanted to share my story with the young man who helped me with the purchase. Michael was very rude and misunderstanding of what i was communicating and decided to snatch, throw and kick things behind the counter because what he thought was a compliant was not.. Kourtlen stepped in and assisted me further. This is where I think Michael became angry. Long story short.. Kourtlen provided me with outstanding customer service the week before and I shared with him the whole experience of how I got back to returning the dress. While telling the story Michael is determine to prove a point we all are aware of, so he interrupts and gives eye rolls and attitude. All along as mentioned to Kourtlen I just wanted to share my story because he was so kind and very helpful with the initial purchase. Michael was rude, very unprofessional, completely disrespectful, and just disturbing with the way he handled this simple process. I wanted to exchange the suit but after his loud, obnoxious, disrespectful comments and actions I decided to refund the item and not spend money at this location.
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Riverchase Galleria hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.
Where can I buy an Express gift card?
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Riverchase Galleria hiring?
Please visit https://www.express.com/g/careers/ to view and apply for open positions.
How do I contact Express customer service?
You can reach Express customer service at 1-888-397-1980 for comments, questions, and suggestions.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store, but online returns are not accepted at Express Factory Outlet stores.
What are the store hours for Express at Riverchase Galleria?
Express is open Monday to Thursday from 11:00 AM to 7:00 PM, Friday and Saturday from 11:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
What types of clothing does Express offer?
Express offers women's and men's clothing including jeans, dresses, sweaters, suits, graphic tees, polos, shoes, jewelry, and accessories for various occasions.
What payment methods are accepted at Express Riverchase Galleria?
Express accepts American Express, Cash, Diners Club, Discover, Mastercard, and Visa for payments.
Does Express Riverchase Galleria offer in-store pickup for online orders?
Yes, Express offers Buy Online Pick Up In Store service at this location.
What nearby stores can I visit along with Express at Riverchase Galleria?
You can also visit nearby stores like American Eagle, Hollister Co., H&M, and Fly Fashion for more clothing options.
Are there any nearby places to grab a bite after shopping at Express?
Yes, you can try Cindy's Cinnamon Rolls bakery or Popeyes Louisiana Kitchen restaurant located near Express.
What nearby services can help if I need eyewear or optometrist services while visiting Express?
LensCrafters and Sears Optical offer eyewear and optometrist services near Express at Riverchase Galleria.