At the Michael Kors CROSS IRON location in Rocky View, AB, you can explore and shop the latest designer looks for women and men while experiencing exceptional customer service. Whether you are looking for a statement handbag, stylish watch or ready-to-wear fashion apparel or accessories, the CROSS IRON store offers the latest looks as well as familiar favorites. We are conveniently located at 261055 Cross Iron Blvd., Unit 171 in the Cross Iron Mills.
Feedback on customer service is mixed; while some staff members received praise for their helpfulness and friendliness, others were reported as rude and unprofessional.
Staff Training
Several reviews indicate a need for better training among staff, particularly in customer service and product knowledge.
Product Availability
Customers expressed frustration over discrepancies in product availability and pricing, leading to confusion and dissatisfaction.
Store Environment
The store generally received positive remarks for cleanliness and organization, although some customers noted chaotic experiences during busy times.
Management Issues
Multiple reviews highlighted issues with management, particularly regarding their treatment of customers and handling of complaints.
AA
AB
Dec 31, 2025
3.0
It's disappointing to see limited watches in this store.
TT
Taryn
Dec 22, 2025
5.0
Javier was super helpful in finding my product! Thanks Javier! I’ll be picking up my white romey shoes later
PM
Princess MJ
Dec 20, 2025
5.0
Thanks, Carlyne, for helping me with my order! I already got it. You were a huge help, especially since we didn't know how to place the order from one store to another. At the Premium Outlet, all they do is tell us which store has the size I need and give us a form and instructions to call your store. I still asked for help because we didn't know, and they said I was the one who needed to call your store. Thank goodness when my husband called, Carlyne answered the phone and made it easy for us. You're the best, Carlyne! Thank you so much! 🙏💖 Thanks, Michael Kors, for hiring her; I hope you hire more people like her who know how to assist and help customers! 👏😊 #Gratitude #CustomerService #Appreciation #Help #Order #Assistance #Employees #Brands
LL
Lynns
Dec 12, 2025
5.0
So I wanna give my honest opinion of this store!
First and foremost I’m shocked of the bad reviews this was the first time that my daughter and I were in this store and I was paying attention to how everyone was being treated and it was with kindness and respect all around!
Secondly I need to give a shout out to Javier. He is amazing and a huge asset to this company. He was making sure every customer had what they needed he was checking stock in the back. He was making sure all the customers were happy. He was laughing with them joking with them. The kindest guy I have ever met and he made our shopping experience so good, 1000% better than what I expected it would be,
I cannot say how huge of an asset he is to Michael Kors!!!! We came back the next day and the people were really friendly, but we definitely missed Javier being there. He was just on top of everything and just so happy and bubbly and I’m so grateful for the experience that he provided to us and everyone else, And not only that but we came in in sweatpants and hoodies and it’s not like we were dressed all fancied up and he didn’t look at us any different than the people that were dressed fancy looking like they’re ready for a night on the town so I really respect that Because you would expect in a higher end store that when people come in like that, usually they’re not respected to that degree and Javier and the other lady working there made sure that we were taking care of just like everybody else No judgement at all!
The employees were fantastic today as well and they were extremely helpful, I highly highly recommend this store.
I also want to add that if you’re unsure about products online or in store they can help you order products and get what you need but again amazing service and caring experience for our first time in Michael Kors and the products are a really good quality as well thank you Javier!!!!!
KK
Karina
Nov 26, 2025
5.0
Katy is incredibly sweet and provided outstanding service! She’s the main reason I want to return to Michael Kors. She is truly the best in this store!!!❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Frequently Asked Questions About Michael Kors Outlet
What are the Michael Kors Outlet store hours at the Cross Iron location?
The Michael Kors Outlet at Cross Iron is open Monday to Saturday from 10:00 AM to 9:00 PM and Sunday from 11:00 AM to 6:00 PM.
Does the Michael Kors Outlet offer in-store pickup?
Yes, the store offers in-store pickup as part of its pickup and delivery services.
Where is the Michael Kors Outlet at Cross Iron located?
It is located at 261055 Cross Iron Blvd., Unit 171, Rocky View, AB T4A 0G3, Canada, inside Cross Iron Mills.
What types of products can I find at the Michael Kors Outlet in Cross Iron?
You can find designer handbags, stylish watches, ready-to-wear fashion apparel, and accessories for both women and men.
Do I need an appointment to shop at the Michael Kors Outlet in Cross Iron?
No, appointments are not required to shop at this location.
What is the contact phone number for the Michael Kors Outlet at Cross Iron?
You can reach the store by phone at +1 403-730-5677.
Are there dining options near the Michael Kors Outlet at Cross Iron Mills?
Yes, nearby dining options include Jugo Juice for smoothies and health foods, Arby's for fast food sandwiches, and Villa Madina for Mediterranean and Middle Eastern cuisine.
Which other clothing stores are located near the Michael Kors Outlet?
Nearby clothing stores include Gap Factory, Mountain Warehouse, Joe Fresh CrossIron Mills, True Religion, and Urban Kids in Cross Iron Mills.
Are there other watch stores close to the Michael Kors Outlet?
Yes, the Movado Company Store and Sparkle Jewellers are watch and jewelry stores nearby.
Where can I find coffee nearby when visiting the Michael Kors Outlet?
You can enjoy coffee at Goats and Geeks Coffee Company and Starbucks, both located near the Michael Kors Outlet in Cross Iron Mills.