The Shoe Company

Reviews

• DJ

  Doug Johnston

  Jan 2, 2026
  1.0
  Too expensive
• MP

  melany prince

  Dec 7, 2025
  1.0
  I went to this store and this worker with dark curly hair I think his name was Ayush is more interested to talk to his female co worker instead of helping customer, he didn’t show any interest in helping me this is very disappointing.
• TM

  Tia McVeigh

  Oct 1, 2025
  5.0
  Massive thanks to the amazing Aayush, top tier service. We were in the store not only Mon, but also Tues and Wed, trying desperately to find the right winter boots, Aayush’s patience and advice lead us to the right purchases and a great pair of shoes.
• PP

  Penelope

  Sep 28, 2025
  1.0
  I am highly disappointed in my recent visit at this The Shoe Company location, located in CrossIron Mills Mall on Sunday, September 28th, around 1:11 PM. From the moment I walked in, the state of the store was appalling; it was disgustingly dirty, with boxes and shoes strewn all over the floor. The overall appearance suggested a complete lack of care and maintenance, which immediately set a negative tone for my shopping experience. What was even more frustrating was the complete lack of assistance from the staff. It was nearly impossible to find an associate willing to help. In particular, I noticed an employee named Guneet who seemed to be actively avoiding customers. I saw Guneet ducking behind the racks, clearly uninterested in providing any service. When we finally managed to get the attention of Guneet and a cashier wearing a hijab to ask a simple question, they laughed at us. This behavior was not only unprofessional but also incredibly disrespectful and disgusting. The combination of the store's poor condition and the staff's dismissive attitude made for an awful experience. It’s clear that this location needs to address its cleanliness issues and provide serious training in customer service. Consider hiring people who actually care, before the store is shut down. The behavior of Guneet and the cashier was unacceptable, and I hope management takes steps to ensure that no other customers are treated this way. I will not be returning to this store and will be advising others to consider shopping elsewhere. If I could give a rating lower than 1 star; I would.
• CC

  Colleen Cramton

  Dec 9, 2021
  4.0
  Could not find what we needed

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