Feedback on customer service is mixed, with some praising helpful staff while others report rude or unhelpful interactions.
Product Selection
Customers appreciate the wide variety of shoe options available, though some express disappointment in the availability of specific sizes and styles.
Store Cleanliness
Several reviews mention cleanliness issues, particularly in the bathrooms, which detracts from the overall shopping experience.
Pricing Issues
There are complaints about misleading pricing and poor return policies, leading to customer dissatisfaction.
Staff Knowledge
While some staff members are noted for their excellent product knowledge, others are criticized for being unhelpful or dismissive.
II
iTechAA
Dec 10, 2025
5.0
This review is particularly for little young man Simon working is south common location of the shoe company. What a wonderful customer service skills he has. I have a little situation with my foot, he was soo patient helping me trying different shoes and explaining pros and cons of each. His product knowledge was excellent and so was his multi tasking. While helping me, if he found a shoe lieing down, he would put it on proper spot. And if another client had a short question, would answer that quickly while I was taking shoes on and off. He is definitely a candidate for a future manager.
SS
Sparkles Sparkles
Dec 7, 2025
5.0
Lots of varieties of shoes and mostly affordable.
RK
Ramanjot Kaur
Nov 11, 2025
5.0
Best place to buy shoes more comfortable and according to your budget. Staff are more friendly.
MM
Ms Marcy
Nov 6, 2025
4.0
Lots of selection but short and sizes for sale items.
VK
Victoria King
Oct 27, 2025
3.0
Bad customer service and no good sale prices like they advertise.
The Shoe Company is located at 2022 99 St NW, Edmonton, AB, T6N 1L3, Canada, in South Edmonton Commons.
What are the opening hours of The Shoe Company?
The Shoe Company is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Does The Shoe Company offer delivery or pickup options?
Yes, The Shoe Company offers delivery and in-store pickup options. However, curbside pickup is not available.
Can I shop online at The Shoe Company?
Yes, you can shop online at The Shoe Company through their website or mobile app.
How can I contact The Shoe Company?
You can contact The Shoe Company by phone at +1 780-433-4466 or visit their Facebook page for updates.
Are there other shoe stores near The Shoe Company in South Edmonton Commons?
Yes, nearby shoe stores include The Shoe Company - South Edmonton Common, another Shoe Company location, Vans, Aldo Outlet, and Lids.
What dining options are available near The Shoe Company?
Nearby dining options include Chick-fil-A, Harvey's, Second Cup, Ricky's All Day Grill, Haweli Indian Restaurant, and HAWELI Indian Kitchen & Bar.
Are there any entertainment or specialty stores close to The Shoe Company?
Yes, nearby specialty stores include Mastermind Toys for toys and crafts, Sony Style for electronics, and Bad Habit Tattoo Co. for tattoo and piercing services.
Is The Shoe Company accessible for in-store shopping?
Yes, The Shoe Company allows in-store shopping for customers in Edmonton, AB.
What other types of stores can I find near The Shoe Company in South Edmonton Commons?
Nearby stores include fashion and clothing retailers such as Addition Elle, Dynamite, Garage, La Senza, and RW&CO., as well as gift shops like Hallmark and candy stores like Lindt Chocolate Shop.