Experience the innovative design of Oakley at the Oakley Store at West Edmonton Mall. Oakley redefines products by disrupting what's expected in our eyewear, apparel, tactical bags, watches, and more. We create products to inspire, that are proven by world-class athletes, yet are equally worn by all who join us. Visit an Oakley Store and experience our belief that, "If it's not good enough for the world's best, it's not good enough".
Mixed experiences with customer service; while many praised staff for being knowledgeable and helpful, others reported rude or unprofessional behavior.
Product Availability
Customers expressed frustration over stock issues, particularly regarding specific items and parts for glasses.
Store Experience
Overall, the store atmosphere was described positively, with many customers enjoying their shopping experience despite some negative interactions.
Return Policy Issues
Several customers highlighted confusion and dissatisfaction with the store's return policy, indicating a lack of clear communication.
MS
Mihirkumar Nayak (Sunny)
Dec 29, 2025
5.0
Very helpful staff
FZ
Faraji Zidane
Dec 15, 2025
5.0
All my Oakley shades have been purchased from this specific store. I have had good experiences with them. I miss when they used to carry Oakley boots when I worked in law enforcement. They were the best and lightest boots I've been able to find. Please bring them back. I will be returning soon for new lenses. Thank you to all the staff at the store for the great customer service.
PV
Prem Vesuwala
Nov 25, 2025
1.0
When I visited the Oakley store yesterday evening to purchase night driving glasses, the service was extremely poor. The shopkeeper appeared uninterested and unhelpful, and I felt that my ethnicity was a factor in her reluctance to assist us. Despite the store being empty, we were given no proper attention or guidance. Due to this negative and exclusionary experience, I will not be returning to this location..
JT
Jolene Thrasher
Nov 18, 2025
1.0
Customers should know that Oakley's in West Edmonton mall has a daily limit on their return policy that is not posted on the receipts, by the till, nor disclosed by staff when making purchases. It led to a very inconvenient circumstance living outside the city having to make separate returns to accommodate their policy that they don't make their customers aware of.
PD
Preston Duiker
Oct 21, 2025
1.0
They didn't have the parts for my glasses in stock, or even possible to order. I asked for a discount on a new set of the exact same glasses, as that's what I was promised when I purchased them in the first place. I was refused. Also, the kid working there has zero customer service skills. Thank you to the lady that voluntarily cleaned my other pair of Oakley's though. I guess I have to switch my brand loyalty.
What products can I find at the Oakley Store in West Edmonton Mall?
At the Oakley Store, you can find innovative eyewear, apparel, tactical bags, watches, and more designed to inspire and performed by world-class athletes.
Where is the Oakley Store located?
The Oakley Store is located at 8882 170 Street NW, Ste #R112, inside West Edmonton Mall, Edmonton, AB T5T 4M2, Canada.
What are the Oakley Store's opening hours?
The Oakley Store is open Monday to Saturday from 10:00 AM to 9:00 PM and Sunday from 11:00 AM to 6:00 PM.
What payment options are accepted at the Oakley Store?
The store accepts American Express, Cash, Discover, Mastercard, Travelers Cheque, and Visa.
How can I contact the Oakley Store in West Edmonton Mall?
You can reach the Oakley Store by phone at +1 780-484-9446.
Is there an online option to shop at Oakley?
Yes, you can visit Oakley online at https://stores.oakley.com/ca/ab/edmonton/8882-170-street-nw to browse and purchase products.
Which nearby restaurants can I visit before or after shopping at Oakley?
You can visit nearby restaurants like Dallasbbqwem, McDonald's, El Afrik, and Cookies By George for a variety of dining options.
Are there any nearby beauty and spa services close to the Oakley Store?
Yes, you can find beauty services nearby at Shake Hair Salon, Next Chapter Electrolysis, Rain Salon & Spa, and Lush Cosmetics West Edmonton.
What other clothing and fashion stores are near the Oakley Store?
Nearby clothing and fashion stores include Kate Spade, Alo, 7 For All Mankind, Ardene, Ricki's, Victoria's Secret, International Clothiers, The Children's Place, Old Navy, Bench, and Marshalls.
Can nearby stores like LensCrafters assist with eyewear needs in addition to Oakley?
Yes, LensCrafters, located nearby, offers sunglasses, optometry services, and other eyewear products and can be a complementary option when visiting Oakley.