Business Details
About
Watch StoreJewelerJewelry AppraiserJewelry StoreWatch Repair Service
GemOro is Edmonton's premier destination for luxury watches and fine jewellery. As an Official Rolex Retailer, we only sell guaranteed Rolex timepieces. Indulge yourself and explore Rolex, Cartier, Omega, Tudor, Breitling, Zenith, Girard-Perregaux, Tag Heuer, Longines, Gucci, Mikimoto, Montblanc and more. We take pride in our exclusive selection, excellent customer service and exceptional store experience
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Curbside pickupAvailable
Location
GemOro - Official Rolex Retailer
8882 170 Street NW Unit 2590, Edmonton, AB
T5T 4M2, Canada
Hours
Reviews
4.6
774 reviews
5 stars
676
4 stars
16
3 stars8
2 stars3
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the staff for being friendly, knowledgeable, and attentive, there were also reports of rude or dismissive behavior from some employees.
Product Knowledge
Several reviews highlighted the staff's expertise and ability to provide detailed information about luxury watches, enhancing the buying experience.
Mixed Experiences
Customers had varied experiences, with some expressing dissatisfaction regarding service quality and communication, particularly related to wait times for certain watch models.
Positive Recommendations
Many customers highly recommended specific staff members, particularly Melanie and Jeremy, for their exceptional service and support during the purchasing process.
- MAmohamad abadiJan 5, 20265.0Great service. Friendly staff. The only reason I go to the mall is to visit this store. Clara Lou is the best.very professional and helpful ,definitely I would recommend it to all my friends
- DDdrabzeen2002Jan 5, 20265.0My experience with clara lou was perfect, usually i do shopping and leave from any store , but when i went there to order a rolex , i met with clara she is a very nice lady , friendly,helpful and a very good advisor I think to have someone like clara in every store is a must Thank you clara for the wonderful customer service that you do , 5 stars for clara
- TMTariq MohamedDec 31, 20255.0I recently purchased my second timepiece from here and had the pleasure of being assisted by Solomiia who was very friendly and professional. If you are interested in visiting, I would definitely recommend seeing her as she is knowledgeable and patient. A great experience overall.
- JWJames WittowDec 31, 20255.0Amazing service and hospitality. Came in to have bracelet links removed from a few omega watches, and the staff were very friendly and accommodating. Watches were not purchased from the boutique, but the staff were still very welcoming and extremely helpful. Would recommend this location to anyone looking for adjustments on their time pieces.
- DGDave GrahamDec 19, 20255.0I just made my second luxury watch purchase from GemOro this year. It was another wonderful experience. Special thanks to Jeremy for the excellent, friendly and knowledgeable service. I was treated so well! That was not the best part tho…I had to step away for a moment to answer an email. When I was finished I paused for a minute to look at what was going on in the store. Every single person (regardless of how they were dressed or what they looked like) were treated like they were the most important person there. That’s the sign of a classy establishment. Thank you Jeremy. I know I’ll be back!
Frequently Asked Questions About GemOro - Official Rolex Retailer
What brands of luxury watches and jewelry does GemOro offer?
GemOro offers luxury watches and jewelry from brands including Rolex, Cartier, Omega, Tudor, Breitling, Zenith, Tag Heuer, Longines, Gucci, Mikimoto, Montblanc, and more.
What are the opening hours of GemOro?
GemOro is open Monday to Friday from 10:30 AM to 8:00 PM, Saturday from 11:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does GemOro offer watch repair and appraisal services?
Yes, GemOro provides services including watch repair, watch servicing, watch appraisal, and jewelry appraisal.
Can I pick up my purchase in-store or have it delivered?
Yes, GemOro offers both in-store pickup and delivery services.
What payment options are accepted at GemOro?
GemOro accepts American Express, MasterCard, Visa, and cash payments.
Where is GemOro located?
GemOro is located at 8882 170 Street NW Unit 2590, Edmonton, AB, T5T 4M2, Canada.
Is GemOro accessible for people with disabilities?
Yes, GemOro offers wheelchair accessible entrance, parking, restrooms, elevator, and seating.
What nearby dining options can I visit before or after shopping at GemOro?
Nearby dining options include Boston Pizza Bourbon Street, The Red Piano, Marble Slab, TacoTime West Edmonton Mall, First Round Restaurant, Thai Express, and Japanese Village, offering a variety of cuisines from pizza, southern, ice cream, fast food, Asian fusion, to Japanese steakhouse.
Are there other jewelry stores near GemOro?
Yes, nearby jewelry stores include Fossil, Muradov Jewellery Appraisals, and R&C Jewellery, offering additional options for jewelry shopping and appraisals.
What nearby shopping destinations are close to GemOro?
Nearby shopping destinations include the Bourbon Street shopping center, Old Navy, Armani Exchange, Victoria's Secret, International Clothiers, Vans, Babies"R"Us, and Comex Hobby West Edmonton Mall, providing a wide variety of fashion, baby gear, and hobby products.