BALENCIAGA

Reviews

• AO

  Ahmed Osman

  Nov 11, 2025
  5.0
  Had a great experience at Balenciaga West Edmonton! Froi was professional, friendly, and made everything smooth from the moment we spoke on the phone. He quickly confirmed the sunglasses I was looking for, put them on hold right away, and made the pickup super easy. Excellent service … really appreciated the attention and efficiency. Highly recommend asking for Froi if you visit! — Faiz Osman
• CC

  Chapsta007

  Oct 16, 2025
  1.0
  Excellent designs with atrocious womanship... poorly made products.
• ML

  Maica LE

  Sep 19, 2025
  3.0
  It was my first time at Balenciaga and also my very first bag purchase. I initially planned on a wallet on chain but fell in love with the Le City Mini. Charlotte assisted me, she was warm, welcoming, even offered us drinks, and kindly offered a box since which was lerfect since I am wanting to unbox it at our hotel. As I was about to pay, she explained the bag wouldn’t fit but she’d place the box inside the shopping bag, which I was fine with. Then, the Supervisor (I think) stepped in, saying Charlotte shouldn’t give out product boxes (and she made her point). However, she scolded Charlotte in front of us. Supervisot then eventually handed a bigger box, which I appreciated, but the whole scene felt awkward and unprofessional. As a Manager myself, I know the situation could have been handled very differently. Unfortunately, the experience left me disappointed, especially compared to the great service I’ve had at YSL just across their store and Chanel in Toronto. I don’t think I’ll return, but Charlotte is truly a gem and deserves a workplace that values her. I gave 3 stars because efforts of Charlotte was considered, I could have given this location 1 star.
• CS

  Christine Sutyla

  Aug 12, 2025
  5.0
  I found myself the most stunning and perfect black shirt. The whole shopping experience was incredible. Friendly and attentive staff, comfortable atmosphere, and sparkling water. Kiddo was able to try a few things on, which she really enjoyed doing. Thanks for letting us have fun, Anna!
• YF

  Y F

  Aug 6, 2023
  5.0
  This was my first visit to the balenciaga store in Edmonton and their staff was very welcoming and friendly, especially Tej who was patient and friendly the whole time and made the experience great! We ended up buying a tshirt and we're thinking about 3xl maybe we'll get it from him after that as well. I would highly recommend this store and I would also like to commend Tej for his excellent and great service, I would give him 5 stars.

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