ALO

Reviews

• VF

  Vanelli Fine Foods

  Feb 16, 2026
  1.0
  I had a really disappointing experience at Alo. I was excited about my purchase and specifically asked the associate at checkout for washing instructions. I followed exactly what she told me (garment bag, hang to dry), and one of the shirts came out of the wash covered in grey/dark stains and is now ruined. When I returned to the store, the same associate refused to help, blamed me, and told me to contact online customer service. After spending nearly an hour going back and forth online, I was told they don’t assist Canadian customers who purchased in-store. For a brand at this price point, the lack of accountability and customer service was extremely frustrating. Very disappointing experience.
• AD

  Aaran Dhaliwal

  Feb 12, 2026
  5.0
  Sales associate named Kevin was very nice and his personality was the only reason I spent money here
• DS

  Danyel Scharnberg

  Feb 8, 2026
  1.0
  Disappointing experience at Alo Southgate. If I could give zero stars I would. I purchased three sweatshirts on Dec 26 after being told I could exchange for the correct size once they came available. I returned once sizes finally came in and was told no exchange because more than 30 days had passed….even though the delay was due to inventory not being available. One item is still out of stock. The manager actually said “that’s the chance you take” All items were unworn with tags and I had my receipt, yet the exchange was denied. The staff and manager were rude and condescending, with no effort to acknowledge the situation or offer a reasonable solution. I should note the young guy I talked to first was extremely nice and helpful!!!! For a premium brand, the lack of customer service was extremely disappointing. I love ALO clothing but this experience ensures I won’t be shopping here again.
• IA

  ISSAM ARABI

  Jan 5, 2026
  5.0
  I always get great service at this location, Rambla (hopefully I spelt it right) she’s amazing & so helpful!
• HS

  Hanieh safarian

  Jan 5, 2026
  1.0
  I purchased a $180 Alo sweater (paid $130 on sale) on December 1. After only two wears, it is severely pilled and it has never been washed. I brought it back to the store and was told they couldn’t help because it was “worn,” which is incredibly disappointing for a brand positioning itself as premium. This is not normal wear and tear, it’s a clear quality issue. For this price point, I expected far better fabric durability and customer service. I will not be purchasing from Alo again and hope other customers are aware before spending this much money.

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