lululemon

Reviews

• CM

  Colleen Malone

  4 days ago
  5.0
  I had a pretty amazing visit to the Market Mall location at the end of January. My daughter was able to meet a member of Team Canada at a pre-Olympics event (which we didn't even realize was happening) - an incredible experience for her. I was then helped out by Inaam Khorfan, who went above and beyond to help me find something specific I was looking for that wasn't in store. I was truly impressed by the customer service. All around a great visit.
• JH

  jenny Hong

  6 days ago
  5.0
  I had a very impressive experience with Jamie on last Tuesday. He helped me to make an exchange with some exceptional due to a next early morning flight. Thank you!
• PM

  Preston McCann

  Feb 17, 2026
  5.0
  I came into the store over the course of last weekend and was immediately helped as soon as I walked in. The customer service was A+ and they helped me find the proper pants I was looking for. Without the employees' help I would've been stuck there for at least another thirty minutes. Once he was finished helping me find what I wanted he insisted I tried it on and helped me while waiting for me to finish. Truly a great experience and I will be visiting again in the near future.
• MM

  Mac

  Feb 13, 2026
  4.0
  Lululemon is always a quality brand. I love that it’s Canadian. They’ve sponsored team Canada. Tbh it looks like the outfits for the athletes are more so made for homeless people or airport like a sleeping bag???
• TH

  Tony He

  Feb 8, 2026
  1.0
  This was my first time shopping at Lululemon, and unfortunately, it will probably be my last. On the afternoon of February 7, 2026, after trying on several outfits, a male staff member working in the fitting room area approached me and said, “I just want to take your NOs.” I genuinely did not understand what he meant. From my background and shopping experience, that phrase is not commonly used, and I assumed he meant he wanted to take notes or help bring items to the cashier, which is what many stores usually do. So I told him which items I planned to purchase and which ones I was not taking, which, in my understanding, directly answered the question he asked. Instead of simply acknowledging or clarifying, he became visibly impatient and repeated, “I just want to take your NOs,” then turned his head away. He did not look back and had a very unpleasant expression. He could have easily just said “thank you” or explained more clearly in a polite way, but instead chose to respond in a dismissive manner. As a global brand known for “legendary service,” I believe staff should be trained to communicate more inclusively and respectfully, especially considering customers come from different cultural and language backgrounds. Very casual or unclear expressions may not be easily understood by everyone. This interaction completely ruined my first shopping experience at Lululemon. This is a formal complaint about that employee’s attitude and lack of professionalism. I hope the company reflects on how frontline staff communicate so future customers, especially first-time shoppers, can feel welcomed and inclusive rather than dismissed.

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