Numerous reviews highlighted poor customer service, with staff being unhelpful, rude, or inattentive.
Selection
While some customers appreciated the variety of shoes available, others noted that the selection was often limited or disorganized.
Pricing
Customers expressed mixed feelings about pricing, with some finding it reasonable while others considered it overpriced.
Staffing Issues
Many reviews pointed out that the store was often understaffed, leading to long wait times and inadequate assistance.
Return Policy
Several customers were dissatisfied with the return policy and experiences related to returns, indicating a need for improvement.
MF
Margret Fix
Dec 30, 2025
3.0
Selection is always limited and disorganized
LT
Lynda Tavernini
Dec 8, 2025
1.0
Not very well organized.i couldn't find shoes for my daughter and there was very little staff to assist in looking. We tried for about 10 minutes and then gave up.
KB
ket bia
Dec 5, 2025
1.0
Terrible Customer Service!
FL
Fazil Abdul Latheef
Nov 24, 2025
1.0
The staff here are extremely slow and seem uninterested in helping customers. They had visible attitude on their faces, and despite only having five people ahead of us, we waited almost 30 minutes. Very disappointing experience.
TA
Trina Aronson
Nov 20, 2025
4.0
I was just at DSW last week and picked up some really nice Vince Camuto boots and I absolutely love them however, I didn’t find a big selection of shoes that I liked