Canada Goose Calgary

Reviews

• KC

  Kutar Chung

  6 days ago
  5.0
  Bought new jackets as Chinese New Year gifts for my son and myself. Rylin did a fantastic job serving us - he is charming, humble and soft-spoken, and he was patient with choosing different sizes of jackets for my son. Overall an enjoyable shopping experience!
• FB

  Francis Brake

  Feb 7, 2026
  1.0
  After a very poor customer service experience, we will no longer shop at Canada Goose and will be advising our friends and family not to. We recently purchased a $400 Huron hoodie, and after light wear one of the seems started to come apart! All other luxury brands we purchase from other stores are very reasonable about coming to a solution when this situation happens. We contacted customer service and they asked for photos of the seam which we provided. After confirming, they asked us to mail the hoodie in at our expense. Upon receipt, they advised us they would not be doing anything and to check their warranty policy. Which states in the first line “Canada Goose products are made with the highest quality materials and craftsmanship, to protect you in some of the most extreme weather conditions, and we stand behind each one. Canada Goose products purchased from an Authorized Retailer are fully warranted against defects in materials and workmanship for the lifetime of the product – which means the usual and customary wearable life of the product, by the original owner.” When you scroll down, it finally mentions that knitwear is not included. The first statement is not only misleading, but why ask us to mail in the hoodie at our expense if this is the case? Based on the overall Google score of Canada Goose, I feel like the brand is going downhill. I would advise not shopping there given the poor quality of the products
• PJ

  Prabhdeep Jawanda

  Jan 27, 2026
  5.0
  Canada Goose delivers unmatched quality and warmth. The jacket feels premium, fits perfectly, and keeps me extremely comfortable even in harsh winter conditions. The craftsmanship and attention to detail are impressive, and the style is timeless. Definitely worth the investment for anyone looking for durability, comfort, and luxury in winter wear.
• GY

  Gordon Yi

  Jan 27, 2026
  1.0
  Based on my experience with a Canada Goose jacket that is now over ten years old, I purchased a Canada Goose Huron hoodie with the expectation that the same high standard of quality would apply. Unfortunately, this was not the case. A hole developed due to what appeared to be a weak seam. I submitted a warranty claim and was asked to provide photographs, followed by a request to ship the item in for inspection at my own expense. After doing so, the claim was denied on the basis that hoodies are excluded from warranty coverage, as stated in the fine print. What I find concerning is that this exclusion was not communicated upfront. Instead, I was asked to go through a time-consuming and costly process despite the claim being ineligible from the outset. This experience is particularly disappointing given Canada Goose’s position as Canada’s leading luxury apparel brand.
• JO

  Jacquilyn Ocbo

  Jan 11, 2026
  1.0
  On December 18, 2025, I purchased two Canada Goose jackets: a Macmillan (Limestone) and a Chelsea (Black), totaling close to $3,000. These jackets were purchased as gifts for my brother-in-law and sister, who are currently in the United Kingdom. My brother-in-law ultimately decided that he preferred to exchange the Macmillan jacket for a Wyndham model. The jacket had not been used and was returned well within the 30-day return/exchange policy, which gave me confidence that the exchange would be straightforward. However, when I visited the Chinook store, the employee examined the jacket and stated that it could not be exchanged because it was “worn.” This came as a surprise, as the jacket had not been used and showed no intentional wear. I was also disappointed by the lack of empathy or effort to resolve the situation, especially considering the premium nature of your brand and the significant amount spent. Canada Goose is known not only for quality products but also for customer care. Unfortunately, this experience did not reflect those values, and I left the store feeling dismissed rather than supported as a loyal customer. I am hoping this matter can be reviewed and that a reasonable resolution—such as an exchange for the Wyndham jacket—can be offered. I would appreciate your assistance in restoring my confidence in the Canada Goose customer experience.

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