ALO

Reviews

• MM

  M

  2 days ago
  5.0
  Poor quality for such extremely high prices. Every time I touch my pants it pokes a hole in it lol. Id rather go back to lulu lemon. Cheaper and better quality. For extremely high prices you would expect better quality clothes.
• JV

  Janice Vandyk

  Dec 14, 2025
  1.0
  snotty staff. Won’t help you
• MB

  Maggie Boula

  Dec 6, 2025
  1.0
  I buy a hoodie at the Black Friday, but the fit was not great on me , so I decide go to return it 2 days after, in the same bag , with tag everything , and the girl at the cash start to smell the hoodie , LIKE SMELL IT ? tell me he smell detergent and look ‘to clean ‘ , and accuse me of washing it . Make me wait 20 min at the cash to go talk to someone else to see if they can take it back . Was very super rude . Not the first time I have bad experience with alo yoga there , but it’s gonna be my last time there for sure!!!
• PK

  Poonamjit Kaur

  Nov 13, 2025
  1.0
  Staff are terrible apart from this one guy who helped out in the changing room. I believe he had an accent and super friendly guy. All other staff members horrendous. As I walked in the "greeter" told me about the sale but you could clearly see she was not bothered at all. Another lady came over briefly asked if I needed help, again she honestly didn't want to help I could just tell from her body language. Definitely won't be visiting this store again, pure garbage in terms of customer service.
• AT

  Ann Tan

  Nov 5, 2025
  1.0
  Decided to give Alo a try, but I’ve confirmed this is not my vibe. I bought my first sweater online during one of their membership sale events and got a size too big, so I went in-store to exchange it for a smaller one. When I got to the counter, the staff told me I couldn’t do a direct exchange because it was purchased online and discounted. Instead, I would have to return it and repurchase the exact same item at full price… even though the sale price wasn’t even that amazing to begin with - it was still expensive for the quality lol. The whole experience felt like I was being shamed for buying their “high-end” product at a lower price as if that meant I shouldn’t even ask for a size exchange. The staff said something along the lines of “You can’t exchange it because you bought this online during our sale - you’ll have to return it and buy the other size at full price” with zero sympathy or effort toward customer service. There was really no need for the snobbish attitude. At the end of the day, you are all salaried employees. Working at Alo does not make you better than anyone else, and definitely not above customers. Overall, not the best customer service, not the best return/exchange policy, and not the best quality. I genuinely don’t understand why exchanging for a different size had to be such an ordeal. The store vibe also felt off - all the staff came across as cold and a bit judgy. I wouldn’t return.

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