Responsiveness
Many customers praised the company for being responsive to maintenance requests and inquiries, although some noted inconsistencies in communication.
Maintenance Issues
Several reviews highlighted ongoing maintenance problems, with some customers expressing frustration over delays in repairs and unresolved issues.
Customer Service
Jasmin and other staff members received high marks for their professionalism, helpfulness, and communication skills, contributing positively to the customer experience.
Application Process
Some customers reported difficulties with the application process, including lack of communication and issues with application fees.
Overall Satisfaction
While many customers had positive experiences, there were significant complaints regarding unresolved maintenance issues and communication failures.