Chateau Woods

Reviews

• HH

  H

  5 days ago
  1.0
  I Do Not Recommend This Property I’ve had repeated billing and communication problems with Chateau Woods since moving in. Unfortunately, the pattern has become distressing, especially around billing. I still live here, so I do not write this lightly. Based on my experience, I would strongly encourage current and future residents to carefully review their ledger, save all communications, and double-check every charge. The most troubling part has not only been the billing mistakes themselves, but the lack of urgency and accountability in correcting them. In my experience, several issues required repeated follow-up before they were addressed, and even admitted mistakes were not handled in a way that respected my time. One particularly serious situation involved my account being referred to collections even though I did not owe the amount in question. I received a call from a collection agency and had to spend a significant amount of time contacting the collection department, following up, and trying to get the matter corrected. When I raised the issue, I was told, “We stand by our practices.” I was also told I would receive written confirmation that the issue was resolved, but that letter was never provided. There have also been other billing concerns that required repeated follow-up, explanations, and corrections. The amount of time I have had to spend trying to get basic answers and written confirmation has been extremely stressful. I am now requesting complete billing statements and explanations so I can have the account reviewed carefully. Based on my experience, residents should keep detailed records, save every message, and carefully review all billing activity.
• HH

  Heather

  Apr 3, 2026
  1.0
  BEWARE. Chateau Woods may look nice and appealing but if you rent here you will be met with rude office staff, hot water consistently out to the whole building, AND elevators that don’t work. When I moved in Lorenzo took my cashiers check and provided me entry to my new unit. Then he shredded my cashiers check and tried to blame it on me! He never took responsibility for losing the check. They also don’t follow the law when it comes to providing residents lease renewal increases. I challenged Lorenzo on this and was blamed for not receiving the notice. When speaking to other residents I found out it wasn’t just happening to me. I moved out two months ago and am still waiting for my security deposit to be returned. Again not following the law. BEWARE
• OO

  Odalis Ortiz

  Nov 22, 2025
  5.0
  Just wanted to give the staff at chateau woods a huge shout out. There’s always helpful and friendly staff. Vicente the maintenance guy and Kyle are the best anytime we need anything there always here for you.
• LS

  Lexy Santos

  Nov 22, 2025
  5.0
  i just wanted to thank vicente for always getting my necessities fixed right away! thank you vicente!
• SC

  Sandra Cooper

  Nov 20, 2025
  4.0
  Since I am moving from Texas to Washington, my daughter has been working with Lorenzo. I am still gathering information and have not moved in. But, Lorenzo has been very accommodating and has responded to my emails promptly.