The Highlands at Silverdale

Reviews

• BK

  Bueniel Kim

  1 day ago
  1.0
  If you are new to the area, I recommend considering other apartments before signing here. I’ve lived here for 8 months and management consistently fails to address issues raised by residents. While the property initially appears appealing because of its modern design and amenities, the level of service and follow-through does not match what is promised. When I moved from overseas to this area for military orders, I felt pressured to secure housing quickly. The leasing office offered a “first month free” promotion, which made the property seem like a great deal at the time. Since moving in, I’ve had ongoing issues with motion-sensor lighting in my laundry and shoe closets. Management stated this was a property-wide issue and that they were investigating a permanent solution, but there has been no visible progress and the same response is given when the issue is raised again. A pattern I’ve noticed is a shift of responsibility from management to residents. Utility costs are distributed in a way that includes empty units, with the reassurance that prices will drop once the property reaches full occupancy. However, the billing breakdown lacks transparency, making it difficult for residents to verify how costs are calculated. Residents are also expected to purchase and replace their own refrigerator water filters, which is surprising for a property marketed as a premium apartment community. The package room is advertised as secure, but the door is frequently faulty and does not lock properly. Trash costs are also variable and based on community volume, yet management does not appear to monitor oversized items like mattresses or furniture, which increases costs for all residents. The buildings look nice on the surface, but management and follow-through do not match the image presented during leasing. If I had known about these issues beforehand, I would have chosen a different property. Please manage your expectations before signing a lease here.
• EC

  Eric St. Cashen

  Feb 16, 2026
  5.0
  5 stars! My move-in experience at Highlands at Silverdale was fantastic, and Elka made all the difference. From the moment I arrived, she was incredibly warm, welcoming, and attentive. She walked me through every step, answered all my questions with patience, and went out of her way to make sure I felt at home right away. Elka's positive energy and professionalism turned what could have been a stressful day into a smooth and enjoyable one. Thank you, Elka—you're a superstar! Highly recommend Highlands at Silverdale to anyone looking for an apartment community with exceptional staff.
• JH

  Julia Ochoa hernandez

  Feb 6, 2026
  5.0
  Couldn't have asked for a better moving experience!!! The staff here are amazing, shout out to Elka for making this a seamless experience❤️
• KH

  Kristen Hendrickson

  Jan 21, 2026
  5.0
  Our experience since we first walked into the leasing office to inquire about Highlands apartments has been wonderful! The property is beautiful, very upscale and surrounded by gorgeous Evergreen trees! Ms. Elka was our leasing agent and was such a pleasure to work with. She is so kind, experienced and well-versed on all areas of the property. She made us feel immediately welcome and has such a bright and kind personality. She gave us a thorough tour of the complex and went over several different rental options with us and took her time with us. Once we reserved our unit, she was always available every day to answer our questions through the entire leasing process. She was so kind to help move a package into my unit before I was able to move in, that was so thoughtful of her! Our unit was clean upon move-in and the rest of the staff was so kind to me, overall just a wonderful team of individuals. The maintenance team was quick to fix a few things in my unit and even went out of their way to help me move packages into my apartment. The manager is so kind and always willing to answer any of my questions! Truly I have felt very at home here from the moment that I first got here! It’s so quiet around here and I love all of the amenities that the Highlands has to offer, especially the hot tub, central A/C, and amazing gym! The complex allows the residents to have a group chat with each other which I think is great!! The complex is located across the street from a ton of stores as well, overall just a very nice area to live in. I would highly recommend the Highlands to prospective residents looking for their new home!
• TK

  Tyler Keith

  Dec 31, 2025
  5.0
  I came to view a new apartment to move in to. Elka was amazing and made the process so easy to get into a unit the next day. I was assisted by Andrea on move in day with finalizing my paperwork and had nothing but an overall great experience. Clean beautiful property all around.