Staff Performance
Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting individuals like Bri and Deeanna.
Maintenance Issues
Numerous reviews mentioned ongoing maintenance problems, including frequent elevator outages, water leaks, and slow response times to repair requests.
Cleanliness Concerns
Several customers reported receiving apartments that were not clean upon move-in, and ongoing cleanliness issues in common areas.
Amenities and Utilities
Residents expressed dissatisfaction with the lack of functioning amenities, high utility costs, and the inconvenience of shared utility billing.
Noise and Safety
Many reviews noted noise disturbances from construction and street activity, as well as concerns about safety and security within the building.