Business Details
About
Property Management Company
EMB Management is a community association and property management company based in Washington.
Location
Hours
Reviews
3.5
150 reviews
5 stars
85
4 stars
9
3 stars1
2 stars
4
1 star
51
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the professionalism, responsiveness, and kindness of staff members like Lisa, Lena, and Cheyenne, highlighting their effective communication and problem-solving skills.
Communication Issues
Numerous reviews indicated significant problems with communication, including unreturned calls and emails, leading to frustration among residents regarding unresolved issues.
Service Quality
While some customers reported positive experiences with timely responses and effective management, others expressed dissatisfaction with the overall service quality, citing delays in addressing maintenance requests and billing issues.
Management Transition
Feedback indicated that the transition to EMB Management from previous companies was met with mixed results, with some associations experiencing improvements while others faced ongoing challenges.
Customer Complaints
Several reviews highlighted serious complaints about billing errors, lack of follow-up on requests, and overall dissatisfaction with the management's handling of issues.
- VGVidal GriffinOct 29, 20254.0The staff at Associa EMB Management are doing a great job. Efficient, Responsive, Professional
- JMJeremiah McRaeOct 16, 20255.0Gardenia was an absolute pleasure to work with. As a service provider, I have never had such a great experience with property management. Gardenia was clear and quick with information and took the time to understand our suggestions as the service provider. I would be honored to have the privilege to work with EMB Management and Gardenia again, any time.
- WBWarren BecoatSep 22, 20255.0I was super impressed with the professionalism and the kindness that I experienced today. Even though I was a little nervous because of a mistake I had made with my HOA, Lena greeted me with a smile and was able to take care of absolutely every one of my needs quickly. She later followed up with an email to reassure me that everything was going per our conversation. I just wanted to let people know that she represented EMB management very well.
- KDKenneth Wu (Alpha Bravo Charlie Delta)Sep 20, 20251.0Typical HOA that only cares about little bit of long grass/weeds, roof moss and parking. But when it comes to some trees from the community parks fell and damaged residents's properties during a severe storm, good luck finding them to fix them or pay for them. Saw them finally fixed damage of the park itself. So I filed a case with them hoping we will get a chance that they might come over to fix the damage from their trees, waited for a couple of months. Sent them E-mail to see how the case file progess is going, no reply at all. But we will still get notifications about our weeds of our front yard once, but heard nothing from them about fixing our backyard damage from the community park trees.
- GGGeemon GeorgeSep 19, 20255.0I had a wonderful experience working with Lena at the EMB office. She was extremely polite, professional, and efficient in explaining the onboarding process for my new home. Lena was very diligent in taking quick action, and within a day my account was set up and I received the welcome package. Truly appreciate her excellent service
Frequently Asked Questions About EMB Management
What services does EMB Management provide?
EMB Management is a community association and property management company specializing in property and building maintenance in Washington.
Where is EMB Management located?
EMB Management is located at 15301 Northeast 90th St, #170, Redmond, WA 98052, US.
What are the operating hours of EMB Management?
EMB Management operates Monday through Thursday from 8:00 AM to 5:00 PM, and on Friday from 8:00 AM to 4:00 PM. The office is closed on weekends.
How can I contact EMB Management?
You can contact EMB Management by phone at +1 425-452-7330 or email at customerservice@associaonline.com.
Does EMB Management have a website?
Yes, you can visit their website at http://www.embmanagement.com.
What nearby education facilities are close to EMB Management?
Kindering Redmond and Inner Spark Robotics LLC are nearby educational facilities offering preschool and technology education, respectively, which might be of interest to families visiting the area.
Are there any nearby places to eat or relax near EMB Management?
The Dubliner Irish Pub & Cafe, a nearby pub and restaurant, is a great place to visit for food and drinks before or after your visit to EMB Management.
Where can I find appliance repair services near EMB Management?
Professional Appliance Technicians, ProAppliance Technicians, and Hobart Service are nearby businesses offering appliance repair services in the Redmond area.
Are there any home cleaning or restoration services near EMB Management?
Yes, Adrianne's Housekeeping and ServiceMaster Restore of Redmond provide home cleaning and damage restoration services close to EMB Management.
What nearby services related to construction and contracting are available around EMB Management?
Nearby contractors such as Saber Construction, Pattison General Contractor, and C & C Design & Construction offer construction services that may complement property management needs.