Brackett Apartments

Reviews

• EP

  Elena Pomeroy

  Dec 17, 2025
  3.0
  Lived here for several years and have since moved out. New management is a mess. They use AI when you call the front desk and take a while to get back to you. The complex has great amenities (LOVED the walking trails) and I love the location, but the units are terrible. For the price you pay, you’d expect better. Plus, they raise your rent a lot each year. My unit was absolutely disgusting when I moved in, looking like no one had cleaned it in months. The walls are thin, so you can easily hear neighbors and people outside. Be prepared for multiple inspections each year, which are extremely inconvenient, especially if you have pets, work from home, or have an alternative work schedule. I understand some are for safety, but I counted 5 in the last year alone. Hope you also like mold because their units have it. I had a ton of health problems living here that vanished as soon as I moved out. Spoke with neighbors that were experiencing similar problems. Oh, and they will tell you mold is normal!
• MM

  Mary

  Dec 6, 2025
  5.0
  Alysa was incredibly helpful ☺️
• MC

  Mayson Carroll

  Dec 5, 2025
  1.0
  I tried to give my fair share of grace with the new management under Waterton however after reading these reviews it's clear to see that we are all having the same problem. Under Avenue 5 there were community events, that was one of the reasons my partner and I were initially drawn to Brackett, great and fast communication, great groundskeeping. Since the change over it has all gone downhill. Community events have come to a screeching halt. There used to be food trucks here every other week and opportunities for other kids to get together, like Trunk and Treats, Santa Visits, and more. The Grounds at the beginning were a total mess. It was unkept for weeks, grass was dying, luckily they have started to look better now. Communication has been next to none and the process with the new door system has been frustrating for many. I emailed, texted or called any number or email I could find because, like many, I was locked out of the mail room and other amenities. I emailed them and texted over the weekend during open hours and never heard any responses. A week before they had sent an email saying anyone who missed the first wave of activation emails we would be getting another one later that day. A few days later I never got a response to my messages but magically an email showed up that was helping me set up my door pass, my partner(who also missed the first wave) did not get that email to set it up. When I went to talk to someone about this in the office I felt very dismissed and they said they have no records of me ever contacting them. So either my messages all got deleted or the contact numbers/emails on the website don't work. Either way, my partner and I have been very dissatisfied with the new management and the way Brackett has been changing. The apartments are nice and neighbors are lovely, but If you find yourself wanting community events and good communication that Brackett used to have, this is not the place.
• AT

  Aeryal Thomsen

  Nov 21, 2025
  5.0
  This is a wonderful community! The management team is very responsive, and the groundskeeping and maintenance teams work very hard to keep the property looking great and working smoothly. Our apartment and the amenities are clean and comfortable, and our neighbors are so kind. Special thanks to the new team member, Alyssa, who is incredibly helpful and responds quickly to every question I have! Very happy to have Brackett as my new home!
• MM

  Michael Maganinho

  Nov 10, 2025
  1.0
  We’ve lived at Brackett Apartments twice — once years ago before we had kids, and now again. It wasn’t amazing back then, but it was far better than what it’s become. When new management took over, we were hopeful things would improve, but it’s only gone downhill. Communication is poor, maintenance is unreliable, and the staff feels unengaged. We’ve had an open maintenance request since September 11th for a simple tub drain and caulking issue. They didn’t show up until early October, did a sloppy caulking job that peeled away within days, and ignored the clogged drain entirely. We submitted another request on October 13th to remind them it still wasn’t fixed, and as of November 10th, it’s still not done. Something that should’ve been a quick, basic repair has dragged on for two months. Instead of actually fixing it, they dropped off a dehumidifier, said they’d be back the next day, and never returned. It’s still sitting in our bathroom, which we haven’t been able to use for a week. Maintenance also tends to leave tools behind — and once even left our apartment keys inside the unit. I work a lot during normal office hours, so I understand it can be tough to catch staff in person — but even on the few occasions I’ve gone out of my way to stop by, there’s almost always a “be back later” sign on the door. When my partner mentioned how frustrating the entire experience has been and said it’s been a nightmare living here, the staff member’s response was, “We all have choices.” That comment was incredibly insensitive and unprofessional. A lot of tenants here feel stuck because rent prices everywhere are high, and saving up to move isn’t easy. Hearing that kind of dismissive response — especially from someone representing management — felt like being told that if we can’t afford better, we should just live with poor service. My financial situation or anyone else’s should never be referred to or brushed off like that by staff. We love the location, but the quality of life here doesn’t match the cost. We’ve dealt with leaks, mold on the lower floors, and sprinklers that turn the walkways into mud. Even neighbors we’ve befriended have said they’re dealing with the same frustrations and lack of follow-through from management. We’re only staying because it’s one of the cheaper options in the area, but for what we pay, it’s just not worth the stress. Until management starts addressing issues properly and treating residents with basic respect, I can’t recommend living here.

Frequently Asked Questions About Brackett Apartments