Staff Performance
The leasing staff, particularly Elissa and Ana, received high praise for their friendliness, helpfulness, and professionalism during tours and leasing processes.
Maintenance Issues
While many customers appreciated the quick response times from maintenance staff, there were significant complaints about unresolved plumbing issues, mold problems, and overall maintenance quality.
Property Condition
Numerous reviews highlighted serious concerns regarding mold, poor construction quality, and pest issues, indicating a need for significant property improvements.
Customer Service
There were mixed reviews about customer service, with some praising the staff's attentiveness while others reported negative experiences with management and billing practices.
Community Amenities
Residents enjoyed the community's location and amenities, but there were complaints about the maintenance of facilities like the pool and the presence of pests.