Business Details
2133 Amberbrooke Way, Virginia Beach, VA
23464, United States
Certified by The Cascades • Feb 22, 2026
https://www.cascades-apartments.com
Certified by The Cascades • Feb 22, 2026
About
Certified by The Cascades • Feb 22, 2026
Apartment Building
Welcome to the best of resort-style living. The Cascades boasts an ideal Virginia Beach, Virginia, location, spacious and modern one, two, and three bedroom apartments, and high-end features and amenities to make every day easier. From a breakfast bar and granite countertops to a resort-style pool and state-of-the-art fitness center, the homes and community at The Cascades have everything you need in Virginia Beach County ��� and more!
Location
Certified by The Cascades • Feb 22, 2026
Reviews
4.0
190 reviews
5 stars
131
4 stars
10
3 stars
10
2 stars
5
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some staff members, particularly Ash and Asheka, received praise for their helpfulness and professionalism, many reviews highlighted poor customer service, including unresponsive leasing agents and unprofessional behavior.
Maintenance Issues
Residents reported ongoing maintenance problems, including slow response times and inadequate repairs, leading to frustration among tenants.
Safety Concerns
Multiple reviews expressed serious concerns about safety in the community, including reports of harassment and crime, which were reportedly dismissed by management.
Misleading Advertising
Several customers felt that the property did not live up to its advertised 'luxury' status, citing issues with amenities and overall living conditions.
Noise and Parking Problems
Noise from neighboring apartments and difficulties finding parking were common complaints, impacting residents' overall satisfaction.
- KHKevin HillFeb 7, 20263.0I have at the Cascades over 5 years. My only complaint is the amount of litter around bushes and the breeze ways and stairs. People have no respect for the community when they litter.
- BOBen OxleyFeb 6, 20263.0Nice place. But no water pressure.
- MRMike ReyesFeb 4, 20265.0Telly, Kaytlynn, and Ash have been great at getting our requests addressed in a timely manner. Great work and thanks!
- JJJessica JoynerFeb 3, 20263.0Don’t let the word “luxury” fool you! Half the amenities you don’t have access to or aren’t available or aren’t operational when needed. And the trash valet service take more days off and don’t make up the days.
- VSValeria SalinasDec 1, 20251.0AVOID AVOID AVOID!!!! Everything was great until we actually moved in. Unexplained fees galore. Called and asked what i got was deflection after excuse after deflection. I am STILL being charged for an Emotional Support Animal despite completing the PetScreening form right in front of the leasing agent (Ashley), when I asked i got told to send the information over again because her email changed. When confronted with the fact that she was deflecting my questions she said and I quote "I'm not deflecting, I am trying to help you" after having explained nothing. Not to mention the 70 dollar "convince" fee to just PAY my rent. Maintenance issues are not resolved in a timely manner, when they are it's fixes like super gluing the microwave door back together. Maintenance emergencies are put on back burner such as no workimg A/C when the outside temperature was 89° we got a singular portable A/C in the living room. If i was you I'd look elsewhere, almost 3k in rent for a tiny apartment, unhelpful staff, and questionable living conditions including security.
Brand Certified Facts from The Cascades
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Certified February 22, 2026Yext Knowledge Graph
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