My experience with Association Community Group has been extremely disappointing as a real estate professional who regularly requests HOA documents. The process is consistently slow, and documents often appear to be completed at the very last minute. This causes unnecessary delays, added costs, and avoidable stress for clients who are already navigating time-sensitive transactions.
During my most recent request I received minimal assistance and felt my concerns were not taken seriously. In particular, I spoke with a representative- Kristina Griggs and unfortunately did not receive the level of support or professionalism I expect when working on behalf of clients. Her communication style came across aggressive.The interaction felt unproductive, and there was little willingness to assist to provide meaningful support or guidance.
Overall the customer service and responsiveness from this organization have been frustrating, and the lack of urgency directly affects both agents and homeowners. I hope to see improvements in communication, professionalism and timelessness service going forward.
LO
Lana O'Meara
Oct 22, 2025
5.0
I have worked with Donna Bodony for many years regarding Inlet Quay Condominiums. She is always helpful, responsive and pleasant. Thank you, Donna.
VW
Violet Webb
Nov 19, 2024
5.0
Donna M. Bodony.
Exceptional leadership and responsiveness, quickly addresses any concern with a thoughtful solution. Ms. Bodony has demonstrated a strong commitment to serving the community with dedication and professionalism.
MA
Mark Arnold
Mar 21, 2023
5.0
Great leadership
SK
Stella Koutoupi
Jul 15, 2020
1.0
They don't return calls. Service is inadequate. Hopefully our community will hire a different company soon.
Community Group is open Monday to Friday from 9:00 AM to 5:00 PM and is closed on weekends.
What services does Community Group provide?
Community Group is a community association and property management company based in Virginia Beach.
Where is Community Group located?
Community Group is located at 4534 Bonney Rd, Virginia Beach, VA 23462, USA.
How can I contact Community Group?
You can reach Community Group by phone at +1 757-499-2200 or by email at customerservice@associaonline.com.
Does Community Group have an online presence?
Yes, Community Group has a website at https://www.communitygroup.com and a Facebook page named Community Group Virginia Beach.
What categories best describe Community Group?
Community Group is categorized as a property management company, community association, and property and building maintenance service.
Are there any mortgage brokers near Community Group?
Yes, nearby mortgage brokers include Dragas Mortgage Company, AdvisorMortgage, and Townebank Mortgage, all useful if you're looking for mortgage assistance near Community Group.
What healthcare facilities are near Community Group?
Nearby healthcare providers include Allergy & Asthma Center, Axis Medical Center, Laura F. Dabney (psychiatrist), Neurotherapy Center of Virginia Beach, and Bussey Endodontics, providing various medical and mental health services.
Are there any dining options close to Community Group?
Yes, Tines Restaurant is a nearby American restaurant offering dining options after your visit to Community Group.
What accommodations are available near Community Group for visiting clients?
Nearby accommodations include Extended Stay America and Crowne Plaza Virginia Beach Town Center, convenient for visitors needing lodging near Community Group.
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