I have never left a WeWork office feeling disappointed. However, this location definitely creates that feeling.
The main drawbacks for this office are:
1) Parking
My spot was a 10 minute walk from my office. When we made our final hire before moving our office, we were never given any sort of warning that there may be not parking for her, or that it was running low. We instead spent $12/day to reimburse for the remaining 3 weeks at this location. Any questions we had were frequently met with shoulder shrugs, or "let me loop in my manager" who never gave a straight answer.
2) Management
While some members of management were great in person, there was a definite feeling of disorganization. Issues or concerns would require multiple messages to be resolved. Genuine problems would be solved passive aggressively. Simple questions could become huge challenges if a new staff member was involved. The facilities staff (black t-shirts) were never anything but helpful and lovely, but few lasted long due to odd shifts and a poor work environment.
3) Traffic
Traffic in Tysons is always terrible, but getting out of this location by car and onto a main road can take up to 30 minutes. It was a serious quality of life impact for my company that we didn't anticipate before moving in. Those commuting from just half a mile away from this location would have half the drive time we did.
4) Lack of a Culture of Responsibility
One of the things I have always loved about WeWork offices is the feeling that we were all in this together. As someone who has visited, worked from, and rented space at other locations I have always found this to be the case. This location lacked any sort of culture. Instead basic rules were ignored, trash was left everywhere, fixtures were broken. Instead of creating a strategy to improve these issues, management sent out small sections in an email asking people to put their cups in the drawer.
5) Lack of Care for Smaller Residents
We were a roughly 10 person team. When larger teams would move in (temporarily or permanently) they would get to experience many of the services and perks that were promised to us, but forgotten once we moved in. Items like privacy shielding on hallway glass, logos on the door, or just a higher level of service. When we left, many of the smaller businesses were also ready to bolt for the door for this reason alone.
I want to genuinely thank the facilities staff who helped us when we couldn't find a solution to many of our issues, and who advocated for us when our door wouldn't lock/close/open for over two months.
Because I know the type of experience we had is not typical for WeWork, I hope the corporate office is able to step in and make improvements on internal issues. Being one of the largest and best-known coworking companies in the world, I definitely expected better.